Inside Sales Manager
Medical Air Services Association, Inc•Fort Lauderdale, FL
•$140,000 - $150,000•Onsite
About The Position
The Inside Sales Manager oversees the daily operation of MASA’s inside sales team, which makes outbound telesales calls to digitally generated leads for insurance and membership products. The role uses a metrics-driven and people-centric approach to develop, coach, and motivate the team to increase sales, improve conversion rates, and drive company revenue. The manager reports to the Inside Sales Director and works on site in Fort Lauderdale, Florida.
Requirements
- 10+ years of overall sales experience, preferably with B2C products and services and a one-call-close sales process.
- 5+ years of sales leadership experience as an inside sales manager, call center manager, floor sales manager, or in a similar role.
- Proven sales track record as an individual contributor and team leader, with ambition and motivation to exceed sales goals.
- Strong interpersonal and leadership skills to coach and motivate diverse teams.
- Thorough knowledge of direct-to-consumer (D2C) sales processes, lead generation, and marketing.
- Experience using CRM software, dashboards, and other visualization tools to monitor real-time sales team performance and make necessary adjustments.
Responsibilities
- Manage an inside sales team making outbound telesales calls to digitally generated leads for insurance and membership products.
- Monitor agent performance and provide structured coaching, development, training, and evaluation.
- Develop and maintain a culture of open and consistent communication.
- Set and track sales goals and KPIs, and lead the team to meet and exceed expectations.
- Maintain thorough, up-to-date knowledge of MASA’s products and services.
- Recommend improvements to sales procedures to increase sales and retain team members.
- Serve as liaison between the inside sales team, other departments, and upper management.
- Document and report on agents’ past performance, progress, and opportunities for improvement.
- Address and resolve client escalation calls and requests.
- Interview, hire, and train agents, and continue development of the agent training program.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) program with company match
- Paid time off
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Company-paid basic life insurance
- Free MASA membership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
