Inside Sales Manager

SPX Technologies • Brentwood, MO

11d • Hybrid

About The Position

The Inside Sales Manager leads the technical Inside Sales and application engineering teams supporting Electric Heat HVAC and Industrial applications. The role sets direction, develops scalable processes, strengthens technical and commercial capabilities, and establishes a consistent customer and channel experience across brands, product lines, channels, and geographies. The manager develops team members, clarifies accountability, improves prioritization and execution, and guides the organization through growth, change, and new ways of serving customers and internal stakeholders.

This is a player/coach role that combines strategic leadership with hands-on involvement in complex applications, quotations, escalations, project coordination, and cross-functional execution. The manager partners with outside sales and business leadership, oversees customer support from inquiry through order transition, and coordinates with Product Management and other functions. The position is primarily in a hybrid office and customer-support environment, with approximately less than 25% travel.

Requirements

• Seven or more years of progressive experience in technical sales, application engineering, product management, engineering, or a related industrial role, including meaningful team or functional leadership responsibility.
• Demonstrated success leading a technical customer-facing team while remaining hands-on with applications, quotations, projects, and customer issues.
• Strong technical foundation and ability to interpret drawings, specifications, schedules, and application requirements.
• Experience coaching employees, managing workload and capacity, establishing accountability, and building technical capability.
• Working experience with product strategy, launches, pricing, market analysis, portfolio management, or product life-cycle processes sufficient to partner effectively with Product Management.
• Strong project-management, commercial, analytical, communication, decision-making, and cross-functional leadership skills.

Nice To Haves

• Experience with highly engineered HVAC, electric heating, air-handling, industrial process heating, controls, or related equipment.
• Experience leading HVAC and Industrial technical Inside Sales or application-engineering teams across multiple product families.
• Experience with NPI, VAVE, product launches, custom-engineered solutions, ERP, CRM, quotation tools, and project tracking.
• Bachelor’s degree in Engineering or a related technical discipline.
• Advanced education or meaningful experience in Product Management, Business, or Engineering.

Responsibilities

• Define priorities, service standards, technical-quality expectations, resource plans, and capability roadmaps for HVAC and Industrial Inside Sales.
• Establish and manage metrics and operating routines for responsiveness, quote quality, follow-up, conversion, workload, capacity, and customer commitments.
• Clarify team roles and accountability, address barriers to customer or business commitments, and lead the team through change.
• Align Inside Sales support and quotation execution with outside sales teams and business growth objectives.
• Lead, coach, develop, and hold application engineers, team leads, and other Inside Sales resources accountable.
• Build onboarding, technical training, cross-training, career-development, succession, and knowledge-management plans.
• Balance workloads and personally step in during peak periods, staffing gaps, complex applications, or escalations.
• Lead the customer experience from inquiry and requirements definition through product selection, design support, quotation, follow-up, and order transition.
• Provide accurate, timely, technically credible support to customers, representatives, distributors, OEMs, engineers, contractors, and internal sellers.
• Lead strategic customer discussions, complex application reviews, quote strategy, escalations, and recovery actions.
• Partner with Sales and Customer Experience to improve handoffs, communication, win rates, application guidance, quote follow-up, and customer-facing technical support.
• Review plans, specifications, drawings, schedules, and customer requirements and recommend suitable Electric Heat solutions.
• Prepare or review complex selections, quotations, proposals, submittals, pricing inputs, exceptions, and customer documentation.
• Provide technical guidance on product use, application, installation, operation, and maintenance.
• Perform direct Inside Sales work when needed, including responding to inquiries, following up on quotes, coordinating projects, and resolving issues.
• Lead complex customer, quotation, application, and improvement projects, defining scope, milestones, owners, risks, and decisions.
• Coordinate with Sales, Product Management, Engineering, Operations, Supply Chain, Pricing, Customer Experience, and other functions.
• Develop team members as project leaders and support product launches by preparing the team, validating processes, and resolving execution issues.
• Work with sales leaders and channel partners to strengthen relationships and support market-share growth across brands, channels, and geographies.
• Provide Product Management with structured customer, application, quotation, competitive, and channel insights.
• Support market research, voice-of-customer work, product requirements, launches, business cases, line reviews, NPI, VAVE, field validation, and training.
• Coach team members on customer problems, applications, value propositions, market alternatives, and product gaps; build their product-management capability through stretch assignments.
• Improve tools, workflows, technical content, product data, quotation methods, and knowledge capture to increase speed, accuracy, consistency, and scalability.
• Use inquiry, quote, workload, win/loss, customer, and service data to identify priorities and improvement opportunities.
• Represent Inside Sales in operating reviews, customer meetings, product councils, quality discussions, and transformation initiatives.
• Translate customer, quote, win/loss, and channel feedback into practical actions that help outside sales pursue higher-value opportunities and expand in targeted markets.

Benefits

• Generous and flexible paid time off, including paid personal time off, caregiver, parental, and volunteer leave.
• Competitive health insurance plans.
• 401(k) match, with benefits starting day one.
• Competitive and performance-based compensation packages and bonus plans.
• Educational assistance.
• Leadership development programs.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed