Manager - Inside Sales

Caris Life Sciences•Irving, TX

11d

About The Position

The Manager, Inside Sales leads the day-to-day activities of Caris’s inside sales team to support commercial growth. The role sets performance expectations, coaches team members, and uses sales metrics to improve outreach, pipeline development, conversion, and revenue results. The manager partners with Marketing, Field Sales, Sales Operations, Commercial Education, and Sales Leadership to coordinate campaigns, improve sales processes, and deliver a consistent customer experience. This position reports to the Manager, Commercial Operations. The role includes leading sales strategies and team development, supporting onboarding and ongoing training, ensuring accurate documentation in Salesforce and other sales systems, and sharing team performance, customer feedback, and market insights with leadership. Travel may be required up to 20%.

Requirements

Three or more years of inside sales experience with a demonstrated record of meeting or exceeding performance goals.
One to two years of experience leading, supervising, or managing an inside sales team.
Demonstrated ability to coach sales representatives, manage performance, and build an accountable team culture.
Proficiency with Salesforce or a comparable CRM, Microsoft Office, and sales reporting tools.
Strong communication, presentation, and interpersonal skills, with the ability to motivate others and build trusted working relationships.
Strong sales judgment and problem-solving skills, including the ability to turn performance data into action.
Strong organizational skills and attention to detail, with the ability to prioritize in a fast-paced, deadline-driven environment.
Ability to collaborate across teams, respond to feedback, and continuously improve sales practices.
Ability to travel up to 20%.
Successful completion of the pre-employment process, including criminal background check, drug screening, credit check where applicable, and reference verification.

Nice To Haves

Experience in a healthcare, diagnostics, or biotechnology commercial environment.
Experience managing inbound and outbound sales campaigns across multiple customer segments.
Experience using sales metrics and CRM reporting to improve team productivity and conversion.

Responsibilities

Lead the inside sales team in achieving outreach, pipeline, conversion, and revenue objectives.
Set individual and team goals, monitor performance, and provide timely feedback.
Track key performance indicators and use sales data to identify trends and take action to improve results.
Manage lead qualification, follow-up, opportunity development, and handoffs to support a consistent customer journey.
Ensure customer interactions, sales activities, and opportunities are documented accurately and promptly in Salesforce and other sales systems.
Partner with Marketing and Sales Operations to improve lead quality, campaign execution, workflows, and reporting.
Develop and execute inbound and outbound sales strategies that increase customer engagement and generate qualified opportunities.
Translate commercial priorities into team activities, messaging, and account outreach plans.
Coach team members on prospecting, discovery, objection handling, and closing through regular individual and group sessions.
Support onboarding and ongoing training in partnership with Commercial Education and Sales Operations.
Create individual development plans that build sales capability, accountability, engagement, and career growth.
Collaborate with Marketing, Field Sales, Sales Operations, and Commercial Education to align campaigns, processes, and customer engagement.
Communicate team performance, customer feedback, and market insights to leadership.
Perform other duties as assigned.