Inside Sales Manager

SPX Technologies • Brentwood, MO

12d • Hybrid

About The Position

The Inside Sales Manager provides leadership for the technical Inside Sales and application engineering teams supporting Electric Heat HVAC and Industrial applications. The role sets direction, builds scalable processes, strengthens technical and commercial capability, and promotes a consistent, high-quality customer and channel experience across brands, product lines, channels, and geographies.

The manager leads the function through growth and change by developing team members, clarifying accountability, improving work prioritization and execution, and supporting new ways of serving customers, sales partners, representatives, distributors, OEMs, and internal stakeholders. This is a player/coach role that combines strategic leadership with hands-on involvement in complex applications, quotations, escalations, project coordination, and cross-functional execution.

The position works primarily in a hybrid office and customer-support environment, with approximately 25% or less travel for customer and field support, facilities, trade events, research, and training.

Requirements

• Seven or more years of progressive experience in technical sales, application engineering, product management, engineering, or a related industrial role, including meaningful team or functional leadership responsibility.
• Demonstrated success leading a technical customer-facing team while remaining hands-on in applications, quotations, projects, and customer issues.
• Strong technical foundation and ability to interpret drawings, specifications, schedules, and application requirements.
• Experience coaching employees, managing workload and capacity, establishing accountability, and building technical capability.
• Working experience with product strategy, launches, pricing, market analysis, portfolio management, or product life-cycle processes sufficient to partner effectively with Product Management.
• Strong project-management, commercial, analytical, communication, decision-making, and cross-functional leadership skills.

Nice To Haves

• Experience with highly engineered HVAC, electric heating, air-handling, industrial process heating, controls, or related equipment.
• Experience leading HVAC and Industrial technical Inside Sales or application-engineering teams across multiple product families.
• Experience with NPI, VAVE, product launches, custom-engineered solutions, ERP, CRM, quotation tools, and project tracking.
• Bachelor’s degree in Engineering or a related technical discipline; advanced education or meaningful experience in Product Management, Business, or Engineering is preferred.

Responsibilities

• Define priorities, service standards, technical-quality expectations, resource plans, and capability roadmaps for HVAC and Industrial Inside Sales.
• Establish operating metrics and routines for responsiveness, quote quality, follow-up, conversion, workload, capacity, and customer commitments.
• Clarify team roles and accountability, escalate barriers to customer or business commitments, and lead change-management efforts.
• Partner with outside sales teams and sales leadership to align Inside Sales support with business growth objectives.
• Lead, coach, develop, and hold accountable application engineers, team leads, and other Inside Sales resources.
• Build onboarding, technical training, cross-training, career-development, succession, and knowledge-management plans.
• Develop team members’ product awareness, commercial judgment, customer communication, and project-leadership capabilities; balance workloads and step into critical work when needed.
• Lead the customer experience from inquiry and requirements definition through selection, design support, quotation, follow-up, and order transition.
• Ensure customers, representatives, distributors, OEMs, engineers, contractors, and internal sellers receive accurate, timely, technically credible support.
• Lead strategic customer discussions, complex application reviews, quote strategy, escalations, and recovery actions; coordinate handoffs with Sales and Customer Experience.
• Review plans, specifications, drawings, schedules, and customer requirements and recommend suitable Electric Heat solutions.
• Prepare or review complex selections, quotations, proposals, submittals, pricing inputs, exceptions, and customer documentation.
• Provide technical guidance on product use, application, installation, operation, and maintenance; perform direct Inside Sales work when required.
• Support priority opportunities by aligning quotation strategy, application recommendations, response timing, and follow-through.
• Lead complex customer, quotation, application, and improvement projects, defining scope, milestones, owners, risks, and decisions.
• Coordinate Sales, Product Management, Engineering, Operations, Supply Chain, Pricing, Customer Experience, and other functions.
• Prepare teams for product launches, validate application and quotation processes, resolve execution issues, and strengthen channel relationships.
• Provide Product Management with structured customer, application, quotation, competitive, and channel insight; support research, voice-of-customer work, product requirements, launches, business cases, line reviews, NPI, VAVE, field validation, and training.
• Coach the team on customer problems, applications, value propositions, market alternatives, and product gaps, and build product-management capability through stretch assignments.
• Improve tools, workflows, technical content, product data, quotation methods, and knowledge capture to increase speed, accuracy, consistency, and scalability.
• Use inquiry, quote, workload, win/loss, customer, and service data to identify priorities and improvement opportunities.
• Represent Inside Sales in operating reviews, customer meetings, product councils, quality discussions, and transformation initiatives.
• Translate customer, quote, win/loss, and channel feedback into actions that help outside sales pursue higher-value opportunities and expand reach in targeted markets.

Benefits

• Generous and flexible paid time off, including paid personal time off, caregiver, parental, and volunteer leave.
• Competitive health insurance plans and 401(k) match, with benefits starting day one.
• Competitive and performance-based compensation packages and bonus plans.
• Educational assistance, leadership development programs, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed