Inside Sales Manager

Galderma • Miami, FL

10d • Hybrid

About The Position

The Inside Sales Manager leads and develops a team of Inside Sales Account Managers (ISAMs) to drive revenue growth through outbound phone and digital sales channels. The position is accountable for team performance, pipeline management, KPI oversight, forecasting accuracy, and cross-functional collaboration to optimize customer acquisition and retention. Reporting to the Sr. Director of Strategic Sales and Customer Experience, this leader executes sales strategy and builds a high-performance, results-driven culture.

Requirements

• Bachelor’s degree or equivalent years of directly related experience.
• 6–10 years of Inside Sales or related experience.
• At least two years of experience leading or managing a team.
• Proven track record managing teams of five or more.
• Experience coaching, training, leading, and developing teams.
• Skills in goal-setting, planning, communication, relationship building, and problem-solving.
• Ability to manage multiple responsibilities and gain others’ support for goals and strategies in a fast-paced, demanding environment.
• Self-reliant and highly organized, with the ability to make sound business decisions.
• Proficiency in Word, PowerPoint, Excel, and CRM platforms.

Responsibilities

• Lead, manage, and mentor nine ISAM team members to improve individual performance, strengthen capabilities, and achieve team sales targets.
• Oversee the day-to-day sales and strategic activities of designated ISAMs, driving execution against revenue goals and organizational priorities.
• Track KPIs and analyze sales metrics, providing ongoing coaching and feedback to improve pipeline quality, conversion rates, and ISAM performance.
• Oversee lead qualification, follow-up, and opportunity management to maintain a healthy sales funnel and provide accurate forecasts.
• Collaborate with marketing, sales leadership, and commercial operations to streamline processes, enhance customer experience, and contribute to measurable sales growth.
• Optimize sales processes and CRM utilization to improve data accuracy, workflow efficiency, and visibility into performance trends.
• Analyze and control expenditures to meet budgetary requirements while maximizing returns on sales activities and resource allocation.

Benefits

• Competitive commission plan.
• Competitive compensation and annual incentive opportunities.
• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Paid time off.
• Hybrid work schedules.
• Opportunities for growth, development, and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager