Inside Sales Manager
About The Position
The Inside Sales Manager will lead a consultative sales team in a growing e-commerce consumer brand, focusing on revenue growth, customer loyalty, and operational excellence. The position oversees a sales leadership layer and supports more than 20 customer-facing professionals, with responsibility for initiatives affecting growth, profitability, and customer satisfaction. The role is fully remote and based out of Fort Mill, South Carolina, as a contract-to-hire position. The manager will drive direct and assisted sales performance, coach and develop team members, improve customer engagement and sales processes, lead service partnership programs, and use analytics to identify opportunities for revenue growth and operational improvements. The position works with Data Engineering, Business Intelligence, and other stakeholders to track performance and optimize sales programs.
Requirements
- At least 2 years of sales leadership or people management experience.
- At least 5 years of sales experience.
- Experience leading teams in an e-commerce, digital sales, or customer-facing environment.
- Strong coaching, mentoring, and performance management skills.
- Proven ability to drive revenue growth and sales productivity.
- Data-driven mindset with strong analytical skills.
Nice To Haves
- Experience in consumer products, retail, or consumer goods industries.
- Experience in landscaping, horticulture, nursery, home improvement, or related industries.
- Bachelor’s degree.
- Background leading consultative sales organizations.
- Experience supporting customer experience, contact center, or inside sales teams.
Responsibilities
- Own and drive performance across direct sales revenue and assisted revenue channels.
- Increase average order value through cross-selling, bulk sales, and value-added solutions.
- Identify high-value customer opportunities, including complex projects and large-order purchases.
- Develop and execute outbound sales campaigns through phone and SMS channels targeting high-intent buyers.
- Lead, mentor, and develop a CX Sales Team Lead and a broader sales organization of more than 20 team members.
- Build a high-performance culture through coaching, accountability, and recognition.
- Conduct one-on-ones, performance reviews, and sales training sessions.
- Implement incentive programs and performance-driven sales contests.
- Develop consultative, expertise-driven sales conversations that go beyond transactional interactions.
- Develop and optimize “Save the Sale” programs to recover at-risk opportunities and increase customer lifetime value.
- Analyze customer experience data and sales performance metrics to identify growth opportunities.
- Partner with internal and external stakeholders to test and optimize sales scripts, coaching programs, and customer engagement strategies.
- Manage and enhance installation service partnerships and related customer programs.
- Evaluate new service providers and lead future pilot initiatives.
- Design operational workflows, service-level agreements, pricing strategies, and customer engagement models.
- Drive adoption and commercialization of consultation-based services to increase conversion and basket size.
- Partner with Data Engineering and Business Intelligence teams to track key performance indicators.
- Monitor direct versus assisted sales metrics, productivity, conversion rates, discounting, and profitability.
- Use customer insights and conversational analytics to identify opportunities for automation, self-service, and revenue growth.
Benefits
- Annual performance bonus opportunity of up to 10%.
- Medical, dental, and vision coverage, if eligible.
- Critical Illness, Accident, and Hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary Life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
