Inside Sales Manager
About The Position
Sager Electronics is seeking an experienced Inside Sales Manager to lead its Lewisville, Texas Service Center. The manager oversees and develops Service Center personnel, drives sales growth and profitability, supports operational excellence, and delivers strong customer service. The role includes leadership of staffing and employee development, service center sales and operations, customer and vendor relationships, budgeting, financial analysis, credit decisions in partnership with the Credit Department, and accountability for overall Service Center performance. The position requires the employee to be a U.S. Person as defined by ITAR: a U.S. citizen, U.S. permanent resident, political asylee, or refugee. Sager Electronics is an equal opportunity employer and supports protected veterans and individuals with disabilities through its affirmative action program.
Requirements
- Bachelor’s degree in business, management, accounting, or a related field; an equivalent combination of education and relevant experience may be considered.
- 10–15 years of professional experience within the electronic and electrical distribution industry.
- At least 1 year of leadership or supervisory experience managing teams and business operations.
- Proven success managing customer relationships, sales operations, and employee development.
- Experience with electronic components distribution.
- Knowledge of ERP systems and distribution operations.
- Familiarity with CRM and business reporting tools.
- Strong understanding of distribution industry operations and best practices; organizational leadership, budgeting, and business management; financial analysis, reporting, and personnel management; customer service excellence; and sales process optimization.
- Ability to lead, coach, and motivate high-performing teams; analyze business metrics and make sound operational decisions; manage competing priorities in a fast-paced environment; communicate effectively with employees, customers, vendors, and executives; resolve conflict professionally; build strong working relationships; and use Microsoft Office and other business systems to drive productivity.
- Must be a U.S. Person as defined by ITAR: a U.S. citizen, U.S. permanent resident, political asylee, or refugee.
Responsibilities
- Recruit, train, coach, and develop Service Center personnel.
- Ensure appropriate staffing levels and employee development plans are in place.
- Make or approve employment decisions, including hiring, performance evaluations, promotions, compensation recommendations, transfers, and terminations.
- Foster a positive, collaborative, and accountable team culture; lead team-building initiatives and maintain employee engagement and morale.
- Promote and enforce company policies, procedures, and best practices.
- Drive sales growth, profitability, and customer satisfaction within the assigned territory.
- Monitor sales performance and key service metrics, taking corrective action when necessary.
- Train employees in efficient order management and the effects of transactions on profitability.
- Review and approve sales-related documentation and transactions.
- Partner with Regional Sales Managers to balance customer service and sales objectives.
- Develop and manage annual budgets while maintaining established cost controls.
- Coordinate Service Center activities with other departments.
- Ensure customer orders are processed accurately, profitably, and on time.
- Monitor quality and service-level performance and initiate improvements when needed.
- Manage Service Center assets, including inventory and receivables.
- Resolve complex customer issues and escalate concerns when appropriate.
- Build relationships with manufacturers, suppliers, and sales representatives.
- Ensure employees understand vendor programs, policies, and market strategies.
- Encourage effective communication across departments and leadership teams.
- Make routine credit decisions in partnership with the Credit Department.
- Analyze operational and financial data to identify trends and opportunities.
- Maintain accountability for Service Center profitability and performance.
Benefits
- Medical, dental, and vision insurance.
- 401(k)/Roth plan with matching.
- Healthcare Savings Accounts.
- Educational assistance through tuition reimbursement.
- Continuous training opportunities.
- Philanthropic opportunities and volunteer hours.
- Paid Time Off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
