Sales Manager, Inside

Agilent Technologies • Wilmington, NC

4d • Remote

About The Position

Agilent is seeking an Inside Sales Manager to lead a team of Inside Sales Representatives in the US West region. The team drives profitable growth across instruments, consumables, services, digital solutions, and associated offerings. The manager combines strategic leadership with day-to-day sales management to meet sales targets, grow revenue, retain customers, expand market penetration, and improve sales productivity. The role is accountable for building a high-performing, customer-focused team and delivering operational excellence.

The manager leads both POIS and CSD Aftermarket sales, aligning collaboration across channels with customer expectations. The position works closely with field sales, marketing, product specialists, service teams, sales operations, and customer support. It involves regular interaction with senior leaders within the organization and occasional interaction with senior and executive leaders in other functions. The manager leads customer and account relationships and may represent Agilent in interactions with third parties such as regulators and vendors or suppliers.

This is a full-time role with the option to work remotely. Travel is required 10% of the time, and the shift is days. The position is sales-incentive eligible. The full-time equivalent pay range is $128,475 to $214,125 per year, plus eligibility for bonus, stock, and benefits; individual pay depends on work location and other job-related factors.

Requirements

• Bachelor’s degree in Business, Life Sciences, Marketing, or a related field; equivalent experience may be considered.
• At least 5 years of successful sales experience, preferably in scientific instrumentation, consumables, laboratory solutions, healthcare, or related industries.
• Proven record of achieving sales growth and business objectives.
• Experience coaching and developing sales professionals.
• Strong analytical, communication, and decision-making skills.
• Experience with CRM systems and sales performance management.

Nice To Haves

• At least 2 years of sales leadership or people management experience.
• Experience leading teams responsible for both capital equipment and recurring consumables revenue.
• Knowledge of laboratory workflows, analytical instrumentation, and scientific markets.
• Demonstrated ability to manage complex sales organizations and drive cross-functional initiatives.
• Experience leading organizational change and transformation efforts.

Responsibilities

• Lead a team of Inside Sales Representatives responsible for POIS and CSD Aftermarket sales across the US West region, coordinating across channels to meet customer expectations and drive growth.
• Set clear performance expectations, goals, and development plans for team members; drive accountability for revenue, growth, pipeline, customer retention, and activity targets.
• Monitor sales performance metrics and take proactive action to address performance gaps.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Foster collaboration, customer focus, and continuous improvement within the team.
• Develop and execute sales strategies that support regional and organizational growth objectives.
• Identify market opportunities and expand customers across instruments, consumables, services, and digital solutions.
• Partner with sales representatives on account growth plans and opportunity strategies.
• Manage the sales pipeline and maintain forecasting accuracy.
• Promote cross-selling and upselling throughout the customer lifecycle.
• Promote customer-centric, consultative selling focused on customer needs and value-based solutions.
• Support complex customer opportunities, negotiations, and escalations as needed.
• Ensure consistent execution of sales processes and CRM utilization.
• Recruit, onboard, retain, coach, and develop sales talent in sales skills, product knowledge, business acumen, and customer engagement.
• Identify future leaders, support succession planning, and create development opportunities that improve engagement and career progression.
• Partner with field sales, marketing, product specialists, service teams, sales operations, and customer support organizations.
• Align resources with customer growth initiatives and strategic business objectives.
• Facilitate collaboration between instrument and consumables teams to maximize customer value and deliver a world-class customer experience across both channels.
• Experiment and take risks to improve connect and attach rates.
• Maintain accurate sales forecasts and business reports; use analytics and sales data to identify trends, opportunities, and areas for improvement.
• Ensure compliance with company policies, quality standards, and regulatory requirements.
• Improve efficiency through process improvement and technology adoption.
• Lead customer and account relationships and, where needed, interact with third parties on Agilent’s behalf.

Benefits

• Eligibility for bonus and stock.
• Benefits are offered; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager