Inside Sales Manager

Steiner Electric Co•Itasca, IL

15h•Onsite

About The Position

The Inside Sales Manager leads the inside sales team to grow revenue, protect margin, and deliver a consistent customer experience. The manager recruits and trains team members and drives disciplined execution of Steiner Electric’s sales process. This role is a peer to the Outside Sales Managers, coordinating account coverage, quoting, and customer follow-through across the sales organization. It is an office-based position at the Itasca, Illinois location, with occasional visits to branches and customer sites.

Requirements

3–5 years of inside and/or outside sales management experience, including direct supervision of sales staff.
Working knowledge of Solar ERP, including order entry, quoting, and reporting.
Experience in electrical or industrial distribution.
Proven track record of recruiting, training, and developing sales teams.
Ability to understand and execute a defined sales process and hold a team accountable to it.
Strong communication, organization, and problem-solving skills.
Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.

Nice To Haves

Experience with counter, will-call, or branch sales operations.
Familiarity with electrical product categories such as wire and cable, lighting, gear, automation, and datacom.
Proficiency with Microsoft Excel and Office 365.
Experience with a CRM platform.

Responsibilities

Design and deliver onboarding for new inside sales hires, covering products, systems, and the sales process.
Coach the team on product knowledge, quoting, pricing, selling, and relationship-building skills.
Train the team to use Solar ERP for order entry, quoting, inventory lookup, and reporting.
Assess skill gaps and create individual development plans.
Partner with HR to define hiring needs, write job postings, and source candidates.
Screen and interview candidates, make hiring and pay recommendations, and build a bench of qualified talent for inside sales and future outside sales roles.
Support retention through engagement, recognition, and career-path conversations.
Understand, model, and enforce the sales process from inquiry through quote, order, and follow-up.
Establish individual sales quotas and track team and individual sales, margin, quote conversion, and response-time performance.
Develop and implement targeted sales strategies and calling plans, including renewals, special pricing, and upselling.
Monitor quote activity and pipeline, and follow up on open and lost quotes.
Coordinate with Outside Sales Managers and Marketing on account coverage, handoffs, customer insights, and joint strategies.
Identify and recommend process improvements to increase efficiency and win rate.
Manage daily inside sales team operations, including scheduling and workload balance.
Conduct performance reviews, provide regular feedback, and address performance issues.
Resolve escalated customer issues involving pricing, orders, or delivery.
Work with Purchasing, Operations, and Credit to keep orders accurate and on time.
Report team performance to the VP of Sales.