Inside Sales Manager

Manufacturers Reserve Supply•Irvington, NJ

1d•$75,000 - $90,000

About The Position

Manufacturers Reserve Supply (MRS) is seeking an Inside Sales Manager to oversee its Inside Sales Team and ensure the delivery of exceptional customer service and support. The role focuses on building and developing a team of five, establishing a collaborative culture, and improving customer interactions. The manager will resolve customer and pricing issues, grow customer relationships and sales, coordinate with internal teams, and manage online ordering systems and related processes. The position reports directly to the President and will help implement ideas and processes that strengthen MRS’s impact in its territory. The manager will work with Outside Sales, Operations, Purchasing, Dispatch, and Transportation to support sales and ensure orders and deliveries run smoothly. Additional responsibilities include developing product knowledge, leading monthly sales meetings, monitoring market conditions and competitors, and identifying new sales and process opportunities. The role also includes other duties and special projects as assigned. The job involves prolonged periods sitting at a desk and using a telephone and computer. It also requires frequent standing, walking, talking and listening, handling objects, reaching, bending, and pulling to access storage and operate office equipment. Occasional lifting or moving of up to 25 pounds may be required.

Requirements

At least 3 years of related customer service or sales experience.
At least 3 years of leadership or management experience overseeing two or more employees.
Proficiency with Microsoft Office and Excel, and experience using ERP or inventory management systems.
Strong attention to detail and a professional, polished phone demeanor.
Positive, energetic personality and genuine interest in developing people.
Excellent time management, organizational, written communication, and oral communication skills.
Team-oriented and collaborative approach.
Ability to learn quickly and be self-motivated.
Associate degree, or an equivalent combination of education, training, and experience.
Strong aptitude for algebra and mathematics.

Nice To Haves

Prior experience in the building materials industry.
Knowledge of transportation, logistics, or truck dispatching.
Bachelor's degree.

Responsibilities

Coach, mentor, train, and motivate a team of five, fostering a supportive and collaborative culture and developing team knowledge and skills.
Set a high standard for customer interactions and ensure customers feel valued and supported.
Lead by example with a positive, upbeat attitude that keeps the team focused and engaged.
Make timely decisions on customer issues and pricing and develop solutions to challenges.
Grow customer relationships, increase average order size through cross-selling and add-on materials, and help develop new business opportunities.
Work with Outside Sales, Operations, Purchasing, and other departments to close business and coordinate orders and deliveries.
Manage online ordering systems and processes, including specialty store portals, and simplify processes.
Work with Dispatch to support timely and productive deliveries.
Build product knowledge across the team and lead monthly sales meetings.
Identify development, process, and sales opportunities; monitor market conditions and competitors; and ensure the team's work reflects MRS's mission, vision, and culture.
Perform other duties and special projects as assigned.

Benefits

Salary range of $75,000–$90,000.
Company-paid medical plan and health insurance.
Dental insurance.
Vision insurance.
Flexible spending account (FSA).
Group term life insurance.
Long-term disability (LTD) and accidental death and dismemberment (AD&D) coverage.
401(k) plan with company match.
Company-paid holidays.
Paid time off.
Access to an onsite company gym.
Access to a remodeled café with food preparation amenities and free coffee.
Voluntary benefits, including free legal advice, counseling, financial planning, and discount programs.
Employee discounts.
Company parties.
Free uniforms.
Training and development.
Wellness resources.
Cutting-edge technology and new facilities.