Sales Inside

Foundation Building Materials•New York, NY

12d•$22 - $28

About The Position

Foundation Building Materials (FBM) is seeking an Inside Sales Professional to build customer relationships through product guidance, sales support, and service. The role supports construction and architectural customers from the front counter and through tailored solutions, working with outside sales representatives and internal teams to meet customer needs. The position handles customer communications, product quotes and proposals, order entry, inventory and showroom upkeep, delivery coordination, cash register operations, and sales-related documentation. It also requires maintaining product knowledge, attending required sales meetings and company training, and supporting the company’s values of safety, customer focus, teamwork, and integrity. This is a full-time position reporting to the Branch Manager.

Requirements

High school diploma or equivalent.
At least 2 years of inside sales experience; incoming-call experience preferred.
Excellent verbal communication skills and telephone manner.
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems.
Warehouse work, including forklift experience or training.

Nice To Haves

Incoming-call inside sales experience.

Responsibilities

Communicate professionally and courteously with customers before, during, and after sales.
Provide product knowledge and prepare accurate quotes and proposals.
Assist walk-in customers and promptly handle inquiries and complaints.
Drive profitable sales through selling, upselling, and cross-selling.
Accurately enter orders, pricing, and customer data into systems.
Respond to orders and quote requests through phone, email, fax, and other channels.
Collaborate with outside sales representatives and internal teams to fulfill customer needs.
Maintain stock levels, organize the showroom, and support physical inventories.
Schedule and coordinate inbound and outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement.
Operate and balance the cash register and drawer daily using proper procedures.
Use management software for billing, reporting, and project tracking.
Maintain current product expertise and manage documentation and order details for large or complex projects.
Coordinate deliveries with Operations staff and coordinate purchases and deliveries of special products.
Attend required sales meetings and company training programs.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Perform other duties as assigned.