Inside Sales Representative

Builders FirstSource • Gig Harbor, WA

11d • $22 - $25 • Onsite

About The Position

Builders FirstSource is seeking a motivated, customer-focused Inside Sales Representative to support retail customers. The representative serves as a primary customer contact, providing product expertise, sales support, and service through in-person, telephone, and email interactions. The role helps customers identify suitable products for their projects, prepares estimates and quotes, processes orders, and contributes to a positive customer experience.

The position works across office, retail, warehouse, and outdoor environments. It combines customer service and sales with support for store operations, customer engagement events, inventory, and workplace safety. The role is eligible for commission on sales of eligible company products and services, subject to the applicable commission plan and agreement.

Requirements

• High school diploma or GED.
• At least six months of sales, customer service, or related experience, or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.
• Ability to stand and walk for extended periods; frequently bend, stoop, kneel, and reach; frequently lift and carry up to 25 pounds and occasionally lift up to 80 pounds.

Nice To Haves

• Knowledge of building materials, lumber, hardware, or construction-related products.
• Experience preparing estimates and quotes for residential building projects.

Responsibilities

• Provide customer service to retail customers through walk-in interactions, telephone calls, and email.
• Help customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and escalate complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow company safety policies and procedures and promote a safe work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k) retirement savings plan
• Paid time off, including paid sick time
• Eight paid holidays per year for salaried and hourly team members
• Eligibility for commission compensation on sales of eligible company products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED