Inside Sales Representative
isola • Chandler, AZ12d • Onsite
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Inside Sales Representative - Chandler
isola•Chandler, AZ
•Onsite
About The Position
Isola is hiring an Inside Sales Representative at its Chandler, Arizona location. This role supports sales growth and business development by managing customer relationships, processing orders and inquiries, and coordinating with customers and internal teams. The position connects customers with technical service, manufacturing, supply chain, and field sales teams to help translate customer demand into profitable opportunities and support revenue growth. The successful candidate serves as a customer advocate, builds long-term relationships, and supports company objectives and customer product priorities. The role also contributes to process improvement, cross-training, and effective collaboration with other sales, technical, and plant employees.
Requirements
- High school diploma required.
- At least 3 years of experience in a customer service environment.
- Strong desire to develop interpersonal relationships with customers and coworkers.
- Ability to proactively interact with company departments, including remote manufacturing plants and decentralized functions.
- Excellent written and oral communication skills.
- Ability to use Microsoft Office programs, email, and Intranet/Internet software.
- Analytical ability to identify and solve root causes of problems.
Nice To Haves
- Bachelor’s degree preferred.
- Previous sales or customer service experience preferred.
Responsibilities
- Serve as a key contact between customers, field sales and technical teams, and internal departments.
- Receive and process customer orders and inquiries accurately and promptly.
- Handle requests for quotes and inquiries in a timely and effective manner.
- Manage assigned accounts and account terms using required databases and processes, including customer-to-part cross-references, pricing, backup sheets, and customer master files.
- Respond to questions about lead times, manufacturing capacity, purchase order and shipment status, and basic product capabilities.
- Seek approval for deviations or suggest process modifications and improvements.
- Reduce complexity to improve performance and lower costs.
- Build positive, long-term customer relationships while supporting company objectives and customer product priorities.
- Actively support field sales and technical team members.
- Accept backup assignments and cross-train on other customers’ requirements and company functions, including pricing and part management.
- Develop positive working relationships with other Inside Sales Representatives, Sales, Technical Services, and plant employees.
- Find alternative solutions to meet customer demands and build consensus on non-standard solutions.
- Apply business practices that support the Laminate business and develop knowledge of products and integrated processes.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
Career Resources
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