Inside Sales Representative
About The Position
The Inside Sales Representative manages, supports, and expands a portfolio of established small to mid-tier repeat accounts for a growing manufacturer of specialized fastener solutions. This high-touch role is based daily at the company’s Vernon Hills, Illinois facility and serves as the primary point of contact for customers, providing excellent service and technical accuracy while driving account growth. The representative handles repeat orders, pursues upselling and recurring revenue opportunities, works to recapture lapsed business, and identifies new business. When customers need specialized fastening solutions, the representative coordinates with the internal engineering team. Success is measured through account ownership and growth, customer contact and CRM completeness, retention, year-over-year revenue growth, new part numbers per account, and quote win rate, with targets agreed upon with the CEO at hire. Occasional travel to key clients or regional industry trade shows is required.
Requirements
- At least 4 years of experience in inside sales, account management, or customer support in a manufacturing, industrial, or distribution environment.
- Proficiency with HubSpot CRM or an equivalent CRM.
- Working knowledge of fasteners, including thread types and classes, grades and property classes, materials and finishes, common nut styles, and industry standards.
- Excellent phone and email communication skills, including the ability to communicate comfortably with purchasing agents and manufacturing engineers.
- Associate or bachelor’s degree, or equivalent work experience.
- Ability to work on-site daily in Vernon Hills, Illinois, and travel occasionally.
Nice To Haves
- Experience using A.I. tools for sales opportunity identification.
- Prior use of the Sandler sales methodology.
Responsibilities
- Serve as the main contact for a portfolio of established small to mid-tier accounts.
- Communicate proactively with existing clients to capture recurring revenue and expand product usage.
- Prospect potential users in key vertical markets to identify new opportunities.
- Identify when clients need specialized engineering support and connect them with the internal technical team.
- Use HubSpot daily to log customer interactions, manage pipelines, and update account details and tasks.
- Occasionally visit key clients or attend regional industry trade shows.
Benefits
- Competitive base salary of $60,000–$75,000 plus a performance-based bonus structure.
- Ongoing sales training and coaching.
- Comprehensive health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- A small, collaborative work environment with room for professional growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
