Inside Sales Jobs

About The Position

Requirements

• High school diploma or GED.
• At least five years of experience in an inside sales representative role; call center experience alone does not meet this requirement.
• Two to three years of experience using an ERP system.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Exceptional attention to detail, follow-up, and prioritization skills.
• Strong aptitude for mathematics, measurements, and numerical data.
• Ability to work approximately 40 hours per week, with occasional on-call responsibilities, evenings, or weekends as needed.
• Ability to lift or maneuver up to 20 pounds.

Nice To Haves

• Experience working with international customers.
• Mechanical aptitude.

Responsibilities

• Serve as the primary point of contact for customers regarding assigned product lines, addressing questions and concerns promptly and professionally.
• Research customer inquiries, identify root causes, and develop effective solutions.
• Coordinate with warranty, parts, order management, shipping, inventory, purchasing, accounting, and sales departments.
• Enter data, generate reports, and interpret information to support customer needs and business operations.
• Provide timely status updates and communicate clearly with customers and internal stakeholders.
• Build and maintain customer relationships to promote satisfaction, trust, and long-term retention.
• Follow through on commitments and proactively address customer concerns.
• Collaborate with the inside sales team and other departments to support company objectives.
• Perform additional duties as assigned.