Inside Sales Representative

REXEL•Morgantown, WV

11d

About The Position

Rexel USA is hiring an Inside Sales Representative for its Mayer team in Morgantown, West Virginia. The role supports profitable sales growth through proactive telephone and email sales and marketing. Responsibilities include building and maintaining customer relationships, processing quotes and orders, developing product and application knowledge, and identifying opportunities to grow sales with existing customers and new accounts. The employee's level and pay depend on experience, knowledge, and capabilities. The position may also support other branch functions when needed.

Requirements

At least 2 years of customer service, sales, or electrical distribution experience.
High school diploma or GED.
Ability to handle basic or intermediate issues and problems.
Basic or intermediate product and application knowledge.
Positive, friendly, helpful attitude with customers and sensitivity to their needs.
Customer-oriented and motivated, with excellent communication, presentation, organization, and problem-solving skills.
Ability to prioritize and manage multiple tasks and deadlines.
Excellent negotiation and interpersonal skills, and ability to influence decisions.
Highly self-motivated.
Familiarity with Microsoft Office, relevant ERP systems, and Customer Relationship Management (CRM) tools.
Ability to work overtime as needed.

Responsibilities

Process telephone orders by quoting prices, delivery specifications, and payment terms, and offer substitute products when appropriate.
Assist outside sales personnel with priority transactions.
Use company digital tools to sell, market, promote, and demonstrate products; answer technical questions; and increase sales to new and existing customers.
Prospect for new accounts within a specified geographical territory.
Manage a defined customer base and establish and maintain customer relationships.
Learn and evaluate customer operations to identify objectives, requirements, and preferences; close orders and resolve customer issues promptly using root-cause analysis.
Process product quotations and proposals, and follow up throughout the customer's purchasing cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Participate in product meetings, product and process seminars, and product training.
Pursue product application information through personal knowledge, internal specialists and resources, vendor representatives, and other sources.
Perform other branch functions as needed, potentially including counter sales; preparing and filling orders; receiving, stocking, staging, and shipping material; and maintaining branch equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability insurance.
401(k) with employer match.
Paid vacation and sick time.
Paid company holidays and flexible personal days.
Tuition reimbursement.
Health and wellness programs.
Flexible spending accounts.
HSA accounts.
Commuter transit benefits.
Optional insurance, including pet insurance, legal assistance, critical illness, and home and auto insurance.
Employee discount programs.
Professional training and development programs.
Career advancement opportunities.