Inside Sales Representative II
About The Position
Vallen's Inside Sales Representative (ISR) provides customer service by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order-processing issues promptly. The ISR is the primary contact for assigned customers regarding Vallen service offerings, pricing, scheduling, and shipping inquiries. The role introduces new products, identifies upselling opportunities and customer cost savings, and may work with Vallen's sales teams to identify and solicit new business within assigned segments. The position supports sales, customer service, working-capital management, compliance, implementation of new accounts and projects, and cross-functional collaboration. It operates in a professional office environment and involves extensive computer and telephone work. Target pay is $24.00–$26.00.
Requirements
- Bachelor's degree from a four-year college or university, or three to five years of inside sales experience and/or training, or an equivalent combination of education and experience.
- Ability to read and interpret training instructions, operating and maintenance instructions, and procedure manuals, and to write routine reports and correspondence.
- Ability to interact with customers responsively by telephone and in person and handle difficult customer situations diplomatically.
- Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
- Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
- Entrepreneurial and assertive, with the experience, skills, and attitude to help achieve company market-share and revenue goals.
- Ability to show empathy and articulate value persuasively.
Responsibilities
- Remotely contact current and potential customers to grow prospects and sales using Vallen's inside sales methodology and processes.
- Generate and refer leads for new or enhanced sales opportunities to the Vallen sales team.
- Assist with preparing sales quotes, bids, and proposals.
- Provide post-sale training, support, and service transition.
- Drive utilization of digital tools.
- Enter requests for material to be stocked for customers.
- Resolve customer complaints immediately.
- Monitor segment performance by working required daily, weekly, and monthly reports.
- Ensure compliance with service KPI goals.
- Manage company assets appropriately.
- Ensure adequate and timely billing of customer orders.
- Ensure timely resolution of Accounts Receivable disputes.
- Ensure compliance with customer contracts, pricing and freight policies, company SOPs, and Internal Control Standards.
- Assist with proposals and large project development.
- Ensure new account implementations follow the implementation plan.
- Ensure service levels meet or exceed customer expectations to limit customer churn.
- Work with Vallen Business Partners to implement strategic initiatives.
- Enable cross-functional communication.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
