Inside Sales Representative II

Builders FirstSource•Vandalia, OH

19h

About The Position

The Inside Sales Representative II uses knowledge of sales techniques, company products and services, and the industry to provide sales and customer service support to retail and contractor customers. The role helps customers select products, resolves order-processing issues, generates quotations and estimates, and uses customer interactions to promote company offerings and develop business. The position has no supervisory responsibilities and may provide assistance to less experienced Inside Sales Representatives.

Requirements

High school diploma or GED and one year of sales experience, or an equivalent combination of education and experience.
Knowledge of company products, competitors’ products, and company standards.
Knowledge of company product pricing, discounts, and estimating formulas and guidelines.
Strong verbal and written communication skills.
Strong attention to detail and customer service skills.
Knowledge of basic sales techniques and the ability to influence and persuade.
Proficiency in Office Suite.
Knowledge of and ability to use motorized and non-motorized material-handling equipment.
Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.

Responsibilities

Support walk-in retail and contractor customers and respond to telephone and email inquiries.
Assist customers with product selection, pricing, availability, refunds, and exchanges; determine customer needs and recommend suitable products and services, including alternatives where appropriate.
Generate sales quotations and prepare material takeoffs, estimates, and pricing for large packages such as decks, garages, millwork, kitchens, baths, and doors.
Actively sell company products and services, share information about product features and benefits, identify prospective customers, and expand business with current customers.
Enter customer orders into the computer system and coordinate production and delivery schedules with store operations.
Troubleshoot order-processing issues, promote customer satisfaction and sales opportunities, and identify trends in customer satisfaction or dissatisfaction.
May help coordinate and conduct customer workshops.
Provide assistance to less experienced Inside Sales Representatives.
May assist with store housekeeping, signage, stocking, inventory control, and related activities.
Plan and pace work to meet daily, weekly, project, or team productivity goals.
Stay informed about customer preferences, local code changes, and product developments through training and trade journals.
Follow safety procedures, attend required safety meetings, and may recommend safety improvements.
Carry out other duties as assigned.