Inside Sales II

White Cap • Albany, NY

3d • $21 - $30 • Onsite

About The Position

White Cap seeks an Inside Sales II associate to support accurate order processing, pricing, and procurement while delivering dependable customer service. The role supports customers and coworkers through transparent communication, teamwork, and a commitment to operational excellence. Under general supervision, the associate uses judgment within established policies and procedures, with work regularly reviewed by a senior coworker or supervisor. Complex or unusual issues are referred to a supervisor.

The role is based in a comfortable indoor environment. Work is mostly seated, with frequent opportunities to move about; rarely, the associate may need to move or lift light articles. A high school diploma or GED is strongly preferred. Specialized skills training or certification may be required. The posting generally calls for 2–5 years of experience in the area of responsibility, and lists 1–2 years of inside sales or customer service experience as a preferred qualification. For New York job seekers, the listed pay range is $21.40–$30.00 per hour.

Requirements

• High school diploma or GED is strongly preferred.
• Specialized skills training or certification may be required.
• Generally 2–5 years of experience in the area of responsibility.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Proficiency in order management systems and basic reporting tools.

Nice To Haves

• 1–2 years of inside sales or customer service experience.
• Ability to work Monday through Friday from 7 AM to 4 PM.
• Leadership qualities demonstrated through mentoring and guidance.

Responsibilities

• Process orders received by phone, email, text, and counter, ensuring accuracy and timely service.
• Manage basic pricing within established guidelines to maintain margin goals.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle credit card, check, and cash payments securely.
• Identify stock products and recommend comparable alternatives to support customer requirements.
• Coordinate proactively and follow up to meet service commitments.
• Maintain accurate transaction and procurement records and documentation.
• Guide and train junior associates to promote teamwork and dependable performance.
• Refer complex or unusual problems to a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED