Inside Sales Representative II

Builders FirstSource • Vandalia, OH

1d

About The Position

The Inside Sales Representative uses knowledge of sales techniques, company products and services, and the building-products industry to support retail and contractor customers. The role provides product recommendations, pricing, quotes, estimates, order entry, and customer service, while troubleshooting order issues and helping develop new business and expand relationships with existing customers. The representative coordinates order production and delivery with store operations, may support customer workshops and store activities, and assists less experienced representatives. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED and one year of sales experience, or an equivalent combination of education and experience.
• Knowledge of company products, competitors’ products, and company standards.
• Knowledge of company product pricing, discounting, and estimating formulas and guidelines.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Strong customer service skills.
• Knowledge of basic sales techniques and concepts, with the ability to influence and persuade.
• Proficiency in Office Suite.
• Knowledge of and ability to use motorized and non-motorized material-handling equipment.

Responsibilities

• Provide support to walk-in retail and contractor customers and respond to telephone and email inquiries.
• Help customers with product selection, pricing, availability, refunds, and exchanges; determine customer needs and recommend products or services, including alternatives when appropriate.
• Generate sales quotations and provide material takeoffs, estimates, and pricing for large packages such as decks, garages, millwork, kitchens, baths, and doors.
• Actively sell company products and services, enter orders into the computer system, and schedule order production and delivery with store operations.
• Use customer calls to explain product and service features and benefits, identify and solicit new customers, and expand business with existing customers.
• Troubleshoot order-processing issues, support customer satisfaction and sales opportunities, and identify customer satisfaction or dissatisfaction trends.
• May help coordinate and conduct customer workshops.
• Provide assistance to less experienced Inside Sales Representatives.
• May assist with store housekeeping, signage, stocking, inventory control, and related activities.
• Plan and pace work to meet daily, weekly, project, or team productivity goals.
• Stay current on customer preferences, local code changes, and product developments through training and trade journals.
• Observe safety procedures, attend required safety meetings, and may recommend improvements to safety procedures.
• Carry out other duties as assigned.

Benefits

• Competitive, affordable benefits designed to support employees and their families; specific offerings are available at the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED