Inside Sales Representative II
About The Position
Vallen's Inside Sales Representative is responsible for providing exceptional service to customers by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order-processing issues in a timely manner. The representative is the primary point of contact for assigned customers regarding Vallen service offerings, pricing, scheduling, and shipping inquiries. The role also introduces new products, identifies upselling opportunities and customer cost savings, and may help identify and solicit new business opportunities within assigned segments in collaboration with Vallen sales teams. The position supports sales growth, customer service, working-capital management, compliance, account implementations, and collaboration across Vallen teams. It operates in a professional office environment and involves extended periods using a computer and phone, along with occasional lifting or moving of items up to 10 pounds.
Requirements
- Bachelor's degree from a four-year college or university; or three to five years of inside sales experience and/or training; or an equivalent combination of education and experience.
- Ability to read and interpret training instructions, operating and maintenance instructions, and procedure manuals, and to write routine reports and correspondence.
- Ability to interface with customers responsively over the telephone and in person, and handle difficult customer situations with diplomacy.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
- Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
- Entrepreneurial and assertive approach, with the experience, skills, and attitude to achieve company market-share and revenue goals.
- Ability to show empathy, communicate persuasively, and articulate value.
Responsibilities
- Remotely contact current and potential customers to grow prospects and sales using Vallen's inside sales methodology and processes.
- Generate and refer leads for new or enhanced sales opportunities to the Vallen sales team.
- Assist with preparing sales quotes, bids, and proposals.
- Provide post-sale training, support, and service transition.
- Drive utilization of digital tools.
- Enter requests for material to be stocked for customers.
- Resolve customer complaints immediately.
- Monitor segment performance by working daily, weekly, and monthly required reports.
- Ensure compliance with service KPI goals.
- Manage company assets appropriately.
- Ensure adequate and timely billing of customer orders.
- Ensure timely resolution of Accounts Receivable disputes.
- Ensure compliance with customer contracts, pricing and freight policies, company SOPs, and Internal Control Standards.
- Assist with proposals and large project development.
- Ensure new account implementations follow the implementation plan.
- Ensure service levels meet or exceed customer expectations to limit customer churn.
- Work with Vallen Business Partners to implement strategic initiatives.
- Enable cross-functional communication.
Benefits
- Medical, dental, and vision insurance with single, employee-plus-spouse-or-children, and family coverage options
- 401(k) with discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only)
- Employer-paid basic life insurance for employee, spouse, and dependents
- Employer-paid short-term and long-term disability benefits
- Parental leave and other leave required under applicable laws
- Health care and dependent care flexible spending accounts
- Paid vacation and sick time
- Eight scheduled holidays plus two floating holidays
- Employee Assistance Program
- Employee Resource Groups for networking and team building
- Tuition reimbursement program
- Employee referral program
- Safety shoe and safety glasses reimbursement, based on position
- Employee discounts through BenefitHub
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
