Inside Sales Representative New Acquisition

ADT • Jacksonville, FL

8d

About The Position

Inside Sales Representatives receive inbound telephone calls generated by ADT marketing and partner campaigns; the role does not involve outbound calling. They work with customers interested in security and smart home products to close sales and schedule installation appointments with ADT field employees. Representatives also answer calls from new and existing customers, follow established sales processes, identify customer needs, and help resolve issues by transferring calls to the appropriate party. Follow-up may include providing quotes and responding to information requests. The position includes five weeks of paid training and offers career growth opportunities.

Requirements

• High school diploma or GED.
• Proven sales ability and closing skills.
• Strong listening skills for conducting needs analysis.
• Excellent problem-solving and communication skills.
• Ability to multitask while speaking with prospects.

Nice To Haves

• One year of sales experience preferred.

Responsibilities

• Receive inbound calls generated by ADT marketing and partner campaigns; do not make outbound calls.
• Engage with interested security and smart home customers to close sales and schedule installation appointments with ADT field employees.
• Answer phone calls from new and existing customers while following sales processes.
• Conduct needs analysis, gather customer information, and consultatively close sales.
• Determine customer needs and transfer calls to the appropriate party for resolution when needed.
• Follow up on quotes, information requests, and other customer matters to support satisfaction.

Benefits

• Unlimited earning potential with uncapped commissions.
• Comprehensive benefits package including medical, dental, vision, 401(k) with matching, and tuition reimbursement.
• Paid time off.
• Career growth opportunities.
• Five weeks of paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED