About The Position

The Inside Sales Representative handles inbound telephone calls generated by ADT marketing and partner campaigns. The representative engages with customers interested in security and smart-home products, closes sales, and schedules installation appointments with ADT field employees. The role is fully onsite at ADT’s Newport, Kentucky location at 1787 Monmouth Street. The position includes five weeks of paid training and is scheduled to start on December 7, 2026.

Requirements

  • High school diploma or GED.
  • Proven sales ability and closing skills.
  • Strong listening skills for conducting needs analysis.
  • Excellent problem-solving and communication skills.
  • Ability to multitask while speaking with prospects.

Nice To Haves

  • One year of sales experience preferred.

Responsibilities

  • Answer calls from new and existing customers while following sales processes.
  • Consult with customers, gather information, determine their needs, close sales, and schedule installation appointments.
  • Support customer satisfaction by identifying needs and transferring calls to the appropriate party for resolution.
  • Follow up on quotes, information requests, and other customer needs.

Benefits

  • Uncapped commissions and unlimited earning potential.
  • Comprehensive benefits package including medical, dental, vision, 401(k) with matching, and tuition reimbursement.
  • Paid time off.
  • Career growth opportunities.
  • Five weeks of paid training.
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