Inside Sales Representative I

Vallen•Goddard, KS

About The Position

Vallen's Inside Sales Representative (ISR) provides exceptional service to Vallen customers by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order-processing issues promptly. The ISR is the primary point of contact for assigned customers regarding Vallen service offerings, pricing, scheduling, and shipping inquiries. The role introduces new products, identifies upselling opportunities, contributes to customer cost savings, and may assist Vallen sales teams with identifying and soliciting new business within assigned segments. The position supports sales, customer service, working-capital management, compliance, implementations, and cross-functional collaboration. It includes remotely contacting customers and prospects, supporting quotes and proposals, resolving complaints, monitoring performance and service KPIs, managing billing and accounts-receivable disputes, and helping implement customer accounts and strategic initiatives.

Requirements

Bachelor's degree from a four-year college or university, or three to five years of inside sales experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret training instructions, operating and maintenance instructions, procedure manuals, and similar documents; ability to write routine reports and correspondence.
Ability to interface with customers responsively over the telephone and in person and handle difficult customer situations diplomatically.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Entrepreneurial and assertive disposition, with the experience, skills, and attitude to achieve company market-share and revenue goals.

Responsibilities

Remotely contact current and potential customers to grow prospects and sales using Vallen's inside sales methodology and processes.
Generate and refer leads for new or enhanced sales opportunities to the Vallen sales team.
Assist with preparing sales quotes, bids, and proposals.
Provide post-sale training, support, and service transition.
Drive utilization of digital tools.
Enter requests for material to be stocked for customers.
Resolve customer complaints immediately.
Monitor segment performance by working daily, weekly, and monthly required reports.
Ensure compliance with service KPI goals.
Manage company assets appropriately.
Ensure adequate and timely billing of customer orders.
Ensure timely resolution of Accounts Receivable disputes.
Ensure compliance with customer contracts, pricing and freight policies, company SOPs, and Internal Control Standards.
Assist in proposals and large-project development.
Ensure new account implementations follow the implementation plan.
Ensure service levels meet or exceed customer expectations to limit customer churn.
Work with Vallen Business Partners to implement strategic initiatives.
Enable cross-functional communication.