Inside Sales Representative I Sales - Inside Sales

Builders FirstSource • Greensburg, PA

1d

About The Position

Under direct supervision, the Inside Sales Representative provides sales and customer service activities primarily to retail customers, using knowledge of sales techniques and industry knowledge. The role involves responding to customer inquiries, selling company products and services, preparing estimates and quotes for small projects, entering orders, and scheduling deliveries. The representative also supports customer workshops and store operations, helps resolve customer complaints, and follows safety procedures.

Requirements

• High school diploma or GED and six months of sales-related experience, or an equivalent combination of education and experience.
• Knowledge of company products, competitors’ products, and company standards.
• Knowledge of company product pricing, discounts, and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Strong attention to detail.
• Strong customer service skills.
• Knowledge of basic sales techniques and the ability to influence and persuade.
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Knowledge of and ability to use motorized and non-motorized material handling equipment.
• Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
• Ability to stand or walk for 80% of the day and stoop and kneel throughout the day.

Responsibilities

• Provide customer service to retail customers by walk-in, telephone, or email, including assistance with product selection, pricing, availability, refunds, and exchanges.
• Actively sell company products, services, and related items.
• Prepare material estimates and quotes for small packages such as stairs, decks, fences, and sheds.
• Enter orders into the system and schedule product deliveries.
• Plan and pace work to meet daily, weekly, project, or team productivity goals.
• Participate in coordinating and conducting customer workshops.
• Handle simple customer complaints and refer more complex issues to senior staff.
• Assist with store housekeeping, signage, stocking, inventory control, and related activities.
• Follow safety procedures and practices, attend safety meetings as required, and potentially recommend safety improvements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED