Inside Sales Representative I Sales - Inside Sales

Builders FirstSource•Pawleys Island, SC

About The Position

Under direct supervision, the Inside Sales Representative I provides sales and customer service activities primarily for retail customers, using knowledge of sales techniques and industry knowledge. The role assists customers with product selection, pricing, availability, and refunds or exchanges through walk-in, telephone, and email interactions. It also sells company products and services, prepares estimates and quotes for small packages, enters orders, and schedules deliveries. The position contributes to productivity goals, customer workshops, complaint resolution, store housekeeping, signage, stocking, and inventory control. The employee follows safety procedures and practices and may recommend safety improvements. This position has no supervisory responsibilities.

Requirements

High school diploma or GED and six months of sales-related experience, or an equivalent combination of education and experience.
Knowledge of company products, competitors’ products, and company standards.
Knowledge of product pricing, discounting, and estimating formulas and guidelines.
Good verbal and written communication skills.
Strong attention to detail.
Strong customer service skills.
Knowledge of basic sales techniques and the ability to influence and persuade.
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
Knowledge of and ability to use motorized and non-motorized material-handling equipment.
Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
Ability to stand or walk for 80% of the day and stoop and kneel throughout the day.
Ability to reach and extend the hands and arms in any direction.

Responsibilities

Provide customer service to retail customers in person, by telephone, and by email, including help with product selection, pricing, availability, refunds, and exchanges.
Sell company products and services and related items.
Prepare material estimates and quotes for small packages such as stairs, decks, fences, and sheds.
Enter orders into the system and schedule product deliveries.
Plan and pace work to meet daily, weekly, project, or team productivity goals.
Participate in coordinating and conducting customer workshops.
Handle and resolve simple customer complaints and refer more complex issues to senior staff.
Assist with store housekeeping, signage, stocking, inventory control, and related activities.
Observe safety procedures and practices, attend required safety meetings, and potentially recommend safety improvements.
Perform other duties as assigned.