Inside Sales Representative I Sales - Inside Sales

Builders FirstSource • Surprise, AZ

8d

About The Position

Under direct supervision, provides sales and customer service activities primarily to retail customers, using knowledge of sales techniques and industry knowledge. The role assists customers with product selection, pricing, availability, and refunds or exchanges; sells company products and related items; prepares material estimates and quotes for small projects; enters orders and schedules deliveries; and contributes to store operations, customer workshops, and safety practices. This position has no supervisory responsibilities.

Requirements

• High school diploma or GED and six months of sales-related experience, or an equivalent combination of education and experience.
• Knowledge of company products, competitors' products, and company standards.
• Knowledge of product pricing, discounts, and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Strong attention to detail.
• Strong customer service skills.
• Knowledge of basic sales techniques and the ability to influence and persuade.
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• Knowledge of and ability to use motorized and non-motorized material handling equipment.
• Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
• Ability to stand or walk for 80% of the day and stoop and kneel throughout the day.

Responsibilities

• Provide customer service to retail customers in person, by telephone, or by email, including assistance with product selection, pricing, availability, refunds, and exchanges.
• Actively sell company products, services, and related items.
• Provide material estimates and quotes for small packages such as stairs, decks, fences, and sheds.
• Enter orders into the system and schedule product deliveries.
• Plan and pace work to meet daily, weekly, project, or team productivity goals.
• Participate in coordinating and conducting customer workshops.
• Resolve simple customer complaints and refer more complex issues to senior staff.
• Assist with store housekeeping, signage, stocking, inventory control, and related activities.
• Observe safety procedures, attend safety meetings as required, and recommend improvements to safety procedures when appropriate.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED