Inside Sales Representative I Sales - Inside Sales
About The Position
Under direct supervision, the Inside Sales Representative provides sales and customer service activities primarily for retail customers, using knowledge of sales techniques and the building-materials industry. The role serves customers in person, by telephone, and by email, helping with product selection, pricing, availability, refunds, and exchanges. It also supports sales of company products and related items, provides estimates and quotes for small packages, enters orders, and schedules deliveries. The representative plans work to meet productivity goals, helps coordinate and conduct customer workshops, resolves simple complaints, and escalates more complex concerns. Additional duties include supporting store housekeeping, signage, stocking, inventory control, and safety practices. This position has no supervisory responsibilities.
Requirements
- High school diploma or GED and six months of sales-related experience, or an equivalent combination of education and experience.
- Knowledge of company products, competitors’ products, and company standards.
- Knowledge of company product pricing, discounting, and estimating formulas and guidelines.
- Good verbal and written communication skills.
- Strong attention to detail.
- Strong customer service skills.
- Knowledge of basic sales techniques and concepts, with the ability to influence and persuade.
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
- Knowledge of and ability to use motorized and non-motorized material handling equipment.
Responsibilities
- Provide customer service to retail customers in person, by telephone, and by email, including assistance with product selection, pricing, availability, refunds, and exchanges.
- Sell company products and services and related items.
- Prepare material estimates and quotes for small packages such as stairs, decks, fences, and sheds.
- Enter customer orders into the system and schedule product deliveries.
- Plan and pace work to meet daily, weekly, project, or team productivity goals.
- Participate in coordinating and conducting customer workshops.
- Handle simple customer complaints and forward more complex issues to senior staff.
- Assist with store housekeeping, signage, stocking, inventory control, and related activities.
- Observe safety procedures and practices, attend periodic safety meetings as required, and potentially recommend safety improvements.
- Perform other duties as assigned.
Benefits
- Competitive, affordable benefits are offered, but specific benefit types are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
