INSIDE SALES REPRESENTATIVE I

Gerdau•Tampa, FL

About The Position

At Gerdau, the Inside Sales Representative I sells existing products and introduces new products and services to established clients within a specified product line and geographic territory. Customers contact the representative by fax, telephone, and email to request orders, quotations, and lead times. The representative prepares quotations for standard products, enters orders, communicates relevant order information, and tracks and follows up on leads generated through sales efforts. As a customer-facing role, the position builds new relationships and handles sales activities related to order receipt, product delivery, pricing, order management, invoice claims, credit memorandums, and customer problem resolution. It also involves proactive sales activities to generate orders and maintain high customer satisfaction. The representative serves approximately 14–30 accounts and is responsible for an annual sales volume of approximately $900,000–$950,000 and 80–85,000 tons; these figures may vary by product line. Reporting to the Customer Service Manager, the representative works toward goals for assigned accounts and territory, helps establish KPI and GBS goals, and assists sales leadership with sales goals, quarterly shipment forecasts, and pricing. The role requires professional, tactful communication, customer knowledge and attentive listening, and the ability to work with minimal supervision. The representative coordinates with other inside sales and customer service representatives, outside sales representatives, Credit, and Transportation to manage orders, inventory, and timely shipments. The position may involve industry conferences and travel to trade shows.

Requirements

Bachelor’s degree in Business Administration, Finance, Marketing, or a related field from a four-year college or university.
At least 1 year of sales-related experience with proven results.
Ability to work in a fast-paced, self-directed environment.
Exceptional verbal and written communication skills, including an excellent telephone sales manner.
Excellent customer service skills.
Decision-making, problem-resolution, and creative-thinking skills.
Working knowledge of Office 365, particularly Microsoft Excel.
Ability to perform all aspects of the job with minimal supervision.
Professional communication skills and tact and diplomacy in customer interactions.

Nice To Haves

Exposure to steel industry sales is preferred.

Responsibilities

Handle inbound sales lead calls and convert them into sales; explain product features and benefits, discuss credit terms, quote prices, and prepare sales order reports or forms.
Estimate customer delivery dates based on knowledge of the company’s production and delivery schedules.
Make proactive outbound calls to assigned accounts to generate orders and assist Sales Representatives in managing the territory.
Work toward exceeding account goals by focusing on the territory forecast.
Build and maintain relationships with existing and potential customers, and resolve or help resolve customer complaints.
Gather information about competitors and monitor market or product changes, communicating relevant information appropriately.
Make some customer calls with sales personnel.
Assist in establishing sales goals, including quarterly shipment forecasts and pricing.
Monitor inventory adequacy and ensure order levels are maintained properly in stock and rollings.
Verify shipment activity is timely and customer requirements are met.
Coordinate with Credit and Transportation departments.
Compile and consolidate monthly sales performance reports.
Attend sales group meetings about targets or forecasts and report on market conditions.
Enter new customer information and sales data for current customers into the computer database.
Work with outside sales representatives to keep account activities and literature up to date.
May attend industry conferences and travel to trade shows to develop industry expertise and industry contacts.