Inside Sales Representative I

Vallen Distribution•Wichita, KS

About The Position

Vallen's Inside Sales Representative (ISR) provides service to Vallen customers by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order-processing issues. The ISR is the primary contact for assigned customers regarding Vallen service offerings, pricing, scheduling, and shipping inquiries. The role introduces products, identifies upselling opportunities and customer cost savings, and may help identify and solicit new business within assigned segments in collaboration with Vallen's sales teams. The ISR remotely contacts current and potential customers to grow prospects and sales, generates and refers leads, assists with quotes, bids, and proposals, and provides post-sale training, support, and service transition. The role also handles customer complaints, monitors segment performance and service KPIs, supports timely billing and resolution of accounts receivable disputes, and ensures compliance with customer contracts, pricing and freight policies, company procedures, and internal controls. The ISR assists with proposals, project development, and account implementations, and works with Vallen business partners to carry out strategic initiatives and enable cross-functional communication.

Requirements

Bachelor's degree from a four-year college or university, or three to five years of inside sales experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret training instructions, operating and maintenance instructions, procedure manuals, and similar documents.
Ability to write routine reports and correspondence.
Ability to interact with customers responsively over the telephone and in person.
Ability to handle difficult customer situations with diplomacy.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply basic algebra and geometry concepts.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Entrepreneurial and assertive approach, with the experience, skills, and attitude to help achieve company market share and revenue goals.
Ability to be verbally persuasive, demonstrate empathy, and articulate value.

Responsibilities

Remotely contact current and potential customers to grow prospects and sales using Vallen's inside sales methodology and processes.
Generate and refer leads for new or enhanced sales opportunities to the Vallen sales team.
Assist with preparing sales quotes, bids, and proposals.
Provide post-sale training, support, and service transition.
Drive utilization of digital tools.
Enter requests for material to be stocked for customers.
Resolve customer complaints immediately.
Monitor segment performance by working daily, weekly, and monthly required reports.
Ensure compliance with service KPI goals.
Manage company assets appropriately.
Ensure adequate and timely billing of customer orders.
Ensure timely resolution of accounts receivable disputes.
Ensure compliance with customer contracts, pricing and freight policies, company SOPs, and internal control standards.
Assist in proposals and large project development.
Ensure new account implementations follow the implementation plan.
Ensure service levels meet or exceed customer expectations to limit customer churn.
Work with Vallen business partners to implement strategic initiatives and enable cross-functional communication.
Cultivate customer relationships, monitor product availability and delivery dates, and resolve order-processing issues.
Introduce new products, identify upselling opportunities, and contribute to identifying customer cost savings.
In collaboration with Vallen's sales teams, assist with identifying and soliciting new business opportunities within assigned segments.