Inside Sales Representative I

Vallen•Wichita, KS

11d

About The Position

Vallen's Inside Sales Representative is responsible for providing exceptional service to customers by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order-processing issues in a timely manner. The representative is the primary point of contact for assigned customers regarding Vallen service offerings, pricing, scheduling, and shipping inquiries. The role introduces new products, identifies upselling opportunities, contributes to identifying customer cost savings, and may collaborate with sales teams to identify and solicit new business within assigned segments. The position supports sales growth through remote customer contact, lead generation, preparation of sales quotes and proposals, post-sale support, and digital tool adoption. It also handles customer service issues, monitors performance and service KPIs, manages working-capital processes, ensures compliance with contracts and company policies, assists with project proposals and account implementations, and collaborates with internal business partners. The work involves extended periods using a computer and repetitive keyboarding. It may take place in a manufacturing environment with exposure to dirt, smoke, heat, or cold. Customer-site safety protection may be required. Overtime may be required with little advance notice. The role regularly requires talking and hearing, frequently requires sitting, occasionally requires standing and walking, and may require occasionally lifting or moving up to 25 pounds. Close vision and adjustment of focus are required; distinguishing color may also be necessary.

Requirements

Bachelor's degree from a four-year college or university, or three to five years of inside sales experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret training instructions, operating and maintenance instructions, and procedure manuals, and to write routine reports and correspondence.
Ability to interface with customers responsively over the telephone and in person and handle difficult customer situations with diplomacy.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to carry out written, oral, or diagrammatic instructions.
Entrepreneurial and assertive approach, with the experience, skills, and attitude to achieve company market-share and revenue goals.
Ability to work for long periods on a computer and perform repetitive keyboarding activities.
Ability to meet the role's physical demands, including talking and hearing regularly, sitting frequently, standing and walking occasionally, and occasionally lifting or moving up to 25 pounds.
Ability to meet visual requirements including close vision and adjustment of focus; ability to distinguish color may be required.

Responsibilities

Remotely contact current and potential customers to grow prospects and sales using Vallen's inside sales methodology and processes.
Generate and refer leads for new or enhanced sales opportunities to the Vallen sales team.
Assist with preparing sales quotes, bids, and proposals.
Provide post-sale training, support, and service transition.
Drive utilization of digital tools.
Enter requests for material to be stocked for customers.
Resolve customer complaints immediately.
Monitor segment performance by working required daily, weekly, and monthly reports.
Ensure compliance with service KPI goals.
Manage company assets appropriately.
Ensure adequate and timely billing of customer orders.
Ensure timely resolution of Accounts Receivable disputes.
Ensure compliance with customer contracts, pricing and freight policies, company SOPs, and Internal Control Standards.
Assist in proposals and large project development.
Ensure new account implementations follow the implementation plan.
Ensure service levels meet or exceed customer expectations to limit customer churn.
Work with Vallen Business Partners to implement strategic initiatives.
Enable cross-functional communication.
Cultivate customer relationships, process purchase orders, ensure product availability, monitor delivery dates, and resolve order-processing issues.
Introduce new products, identify upselling opportunities, and contribute to identifying customer cost savings.
Collaborate with sales teams to identify and solicit new business opportunities within assigned segments.