Inside Sales Representative I

Vallen Distribution Inc.•Goddard, KS

About The Position

Vallen's Inside Sales Representative provides exceptional service to customers by cultivating relationships, receiving and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order-processing issues promptly. The representative is the primary contact for assigned customers regarding Vallen's services, pricing, scheduling, and shipping. The role introduces new products, identifies upselling opportunities and potential customer cost savings, and may help identify and solicit new business within assigned segments in collaboration with Vallen's sales teams.

Requirements

Bachelor's degree from a four-year college or university, or three to five years of inside sales experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret training instructions, operating and maintenance instructions, procedure manuals, and similar documents, and to write routine reports and correspondence.
Ability to interact with customers responsively by telephone and in person and handle difficult customer situations diplomatically.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
Entrepreneurial and assertive approach, with the experience, skills, and attitude to help achieve company market-share and revenue goals.
Ability to work for long periods at a computer and perform repetitive keyboarding activities.
Ability to talk and hear regularly, sit frequently, and occasionally stand, walk, and lift or move up to 25 pounds.
Ability to meet the role's vision requirements, including close vision and adjusting focus; distinguishing color may be required.
Overtime may be required with little advance notice.

Responsibilities

Contact current and potential customers remotely to grow prospects and sales using Vallen's inside sales methodology and processes.
Generate and refer leads for new or enhanced sales opportunities to the Vallen sales team.
Assist with preparing sales quotes, bids, and proposals.
Provide post-sale training, support, and service transition.
Enter requests for material to be stocked for customers.
Resolve customer complaints promptly.
Monitor segment performance using required daily, weekly, and monthly reports.
Ensure compliance with service KPI goals.
Manage company assets appropriately.
Ensure timely billing of customer orders and resolve Accounts Receivable disputes promptly.
Ensure compliance with customer contracts, pricing and freight policies, company SOPs, and Internal Control Standards.
Assist with proposals and large project development.
Ensure new-account implementations follow the implementation plan and service levels meet or exceed customer expectations.
Work with Vallen Business Partners to implement strategic initiatives and enable cross-functional communication.
Drive utilization of digital tools and identify opportunities to upsell and help customers reduce costs.

Benefits

Medical, dental, and vision insurance, with coverage options for individuals, spouses or children, and families.
401(k) with a discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
Employer-paid basic life insurance for employees, spouses, and dependents.
Employer-paid short-term and long-term disability benefits and parental leave.
Health care and dependent care flexible spending accounts.
Paid vacation and sick time, with amounts based on seniority.
Eight scheduled paid holidays plus two floating holidays.
Employee Assistance Program.
Employee Resource Groups for networking and team building.
Tuition reimbursement program.
Employee referral program.
Safety shoe and safety glasses reimbursement, based on position.
Employee discounts through BenefitHub.
Advancement opportunities.