Inside Sales Representative - Waterworks

Reece Group • Knoxville, TN

10d • Onsite

About The Position

The Inside Sales Representative at Fortiline Waterworks builds customer relationships, supports sales growth, and helps deliver an exceptional customer experience. The role works directly with customers to provide product recommendations, prepare quotes, process orders, check pricing and inventory, and resolve issues. It also supports the Outside Sales team and branch operations.

The representative identifies opportunities to cross-sell and upsell, follows up after sales, and recommends products and solutions based on customer needs. The position requires accuracy, customer-focused problem solving, teamwork, and follow-through.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in wholesale distribution or a related business.
• Ability to maintain scheduled workdays and hours, including onsite presence at the assigned location.
• Ability to lift up to 25 pounds occasionally and sit or stand for extended periods.
• Ability to operate common office equipment, including computers and copiers.
• Near vision and manual dexterity for operating office equipment.
• Oral communication skills, including speaking, speech clarity, and speech recognition.
• Written communication skills, including writing, reading, comprehension, and expression.
• Relevant mental capacities include active listening, adaptability, analytical and critical thinking, attention to detail, dependability, initiative, problem solving, service orientation, teamwork, stress tolerance, and time management.

Responsibilities

• Build and maintain customer relationships by understanding customer needs and providing positive service experiences.
• Provide product recommendations and solutions to customers.
• Prepare quotes and process orders accurately.
• Check pricing and inventory information.
• Resolve customer questions and issues, following through on commitments.
• Identify opportunities to cross-sell and upsell products that meet customer needs.
• Follow up with customers after a sale.
• Support the Outside Sales team and work with branch teammates to keep operations running smoothly.

Benefits

• Medical insurance
• Dental insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company-paid life insurance
• Short-term disability
• 401(k) plan
• Paid time off
• Paid holidays
• Parental leave
• Vision coverage
• Long-term disability
• Voluntary life and AD&D insurance
• Additional voluntary benefits through Corestream

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED