Inside Sales Representative - Waterworks

Reece•Knoxville, TN

8d•Onsite

About The Position

The Inside Sales Representative at Fortiline Waterworks supports sales growth, the Outside Sales team, and an exceptional customer experience. The role works directly with customers to understand their needs, recommend products and solutions, prepare quotes, process orders, check pricing and inventory, and resolve issues. The representative identifies cross-selling and upselling opportunities and follows up after sales to strengthen customer relationships and contribute to branch success. The role requires onsite presence at the assigned location and collaboration with Outside Sales and branch teammates.

Requirements

High school diploma or equivalent.
At least 1 year of experience in wholesale distribution or a related business.
Customer-service orientation and ability to build lasting customer relationships.
Motivation to meet or exceed sales goals, including identifying cross-sell and upsell opportunities.
Consultative sales approach, including asking questions, listening, and recommending products and solutions.
Attention to detail when handling quotes, orders, pricing, and inventory information.
Teamwork and flexibility when working with Outside Sales and branch teammates.
Problem-solving skills and accountability for following through on customer commitments.
Ability to lift up to 25 pounds occasionally and sit and stand for extended periods.
Ability to operate common office equipment, including computers and copiers; requires near vision and manual dexterity.
Oral communication skills, including speaking, speech clarity, and speech recognition.
Written communication skills, including writing, reading, written comprehension, and written expression.
Mental capacities listed include achievement and effort, active listening, adaptability and flexibility, analytical thinking, attention to detail, category flexibility, concern for others, cooperation and coordination, critical thinking, deductive reasoning, dependability, independence, inductive reasoning, information ordering, initiative, innovation, relationship maintenance, integrity, oral comprehension and expression, problem sensitivity, selective attention, self-control, service orientation, social orientation and perceptiveness, stress tolerance, support, and time management.

Responsibilities

Build and maintain customer relationships by understanding customer needs and providing positive service experiences.
Meet or exceed sales goals by identifying cross-selling and upselling opportunities and recommending relevant products.
Ask customers questions, listen to their needs, and recommend appropriate products and solutions.
Prepare accurate quotes and process orders.
Check pricing and inventory information.
Take ownership of customer questions and challenges, follow through, and resolve issues.
Follow up with customers after sales.
Support the Outside Sales team and work with branch teammates to keep operations running smoothly.
Maintain scheduled workdays and hours, including onsite presence at the assigned location.