Inside Sales Representative - Ridgeway

isola•Ridgeway, SC

11d

About The Position

Isola is hiring an Inside Sales Representative at its Ridgeway, South Carolina location. The role supports sales growth and business development by managing customer relationships, processing orders and inquiries accurately, and helping ensure customer demand becomes profitable business. It is a key connection between customers, field sales and technical teams, manufacturing, supply chain, and other internal departments. The representative manages assigned accounts and account terms, provides information on lead times, order and shipment status, and basic product capabilities, and supports quotes and customer requests. The role emphasizes long-term customer relationships, responsive service, continuous improvement, and collaboration with customers and colleagues.

Requirements

High school diploma required.
At least 3 years of experience in a customer service environment.
Strong desire to develop interpersonal relationships with customers and coworkers.
Ability to proactively interact with company departments, including remote manufacturing plants and decentralized functions.
Excellent written and oral communication skills.
Ability to use Microsoft Office, email, and Intranet/Internet software.
Analytical ability to identify and solve root causes of problems.

Nice To Haves

Bachelor's degree preferred.
Previous sales or customer service experience preferred.

Responsibilities

Serve as a key contact among customers, field sales and technical teams, and internal functional departments.
Receive, enter, and process customer orders and inquiries with accuracy and timely responses.
Execute requests for quotes and respond to inquiries promptly and effectively.
Manage assigned accounts and account terms and conditions using required databases and processes, including customer-to-part cross-references, pricing, backup sheets, and customer master files in SAP, Google, and customer portals.
Provide information about lead times and manufacturing capacity, purchase order and shipment status, and basic product capabilities.
Seek approval for deviations or suggest process modifications and improvements.
Reduce complexity to improve performance and lower costs.
Develop positive, long-term customer relationships while supporting company objectives and customer product-priority guidelines.
Actively support field sales and technical team members.
Accept backup assignments and cross-train on other customers' requirements and company functions, including pricing and part management.
Develop positive working relationships with other inside sales representatives, Sales, Technical Services, and plant employees.
Take initiative to find alternative ways to meet customer demands and build consensus on non-standard solutions.
Apply business practices that support the Laminate business and learn its products and integrated processes.
Perform other duties as assigned.