Inside Sales Representative - Ridgeway

Isola • Ridgeway, SC

10d • Onsite

About The Position

Isola is hiring an Inside Sales Representative at its Ridgeway, South Carolina location. The role supports sales growth and customer relationships by processing customer orders and inquiries, coordinating with customers and internal teams, and translating customer demand into profitable business opportunities. It serves as a key link between customers, technical service, manufacturing, supply chain, and field sales teams to support market share and revenue growth.

The representative manages assigned accounts and account requirements, handles quote requests, and provides information about lead times, order and shipment status, and basic product capabilities. The role emphasizes accurate, timely customer responses, positive long-term relationships, support for company priorities, and continuous improvement in processes and costs. The representative also supports field sales and technical team members and cross-trains on other accounts and functions.

Requirements

• High school diploma required.
• At least 3 years of experience in a customer service environment.
• Strong interpersonal relationship-building skills with customers and coworkers.
• Ability to interact proactively with company departments, including remote manufacturing plants and decentralized functions.
• Excellent written and oral communication skills.
• Ability to use Microsoft Office, email, and Intranet/Internet software.
• Analytical ability to identify and solve root causes of problems.

Nice To Haves

• Bachelor’s degree preferred.
• Previous sales or customer service experience preferred.

Responsibilities

• Act as a key contact between customers, field sales and technical teams, and internal departments.
• Receive, enter, and process customer orders and inquiries accurately and promptly.
• Execute requests for quotes and inquiries in a timely and effective manner.
• Manage assigned accounts and account terms and conditions using required databases and processes, including customer-to-part cross-references, pricing, backup sheets, and customer master files.
• Respond to questions about lead times and manufacturing capacity, purchase order and shipment status, and basic product capabilities.
• Seek approval for deviations or suggest process modifications and improvements.
• Reduce complexity to improve performance and lower costs.
• Build positive long-term customer relationships while supporting company objectives and guidelines on customer product priorities.
• Actively support field sales and technical team members.
• Accept backup assignments and cross-train on other customers’ requirements and company functions such as pricing and part management.
• Develop positive relationships with other inside sales representatives, Sales and Tech Services, and plant employees.
• Find alternative solutions to meet customer demands and build consensus on non-standard solutions.
• Apply business practices that support the success of the Laminate business and learn products and integrated processes.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED