Inside Sales Associate - Parts & Services
About The Position
Essemtec USA, a sales and services subsidiary of Essemtec AG and a division of Nano Dimension, designs and manufactures paste jetting, SMT placement, and dispensing machinery and provides related software, peripherals, and services. The Inside Sales Associate supports the growth and retention of existing customers by selling parts and services after the initial product sale. The role manages the commercial side of the post-sale customer lifecycle, from inquiries and quotations through order processing, fulfillment, invoicing, and customer follow-up. It has a strong sales and account-management focus, including identifying incremental opportunities, developing customer relationships, and supporting revenue growth within the existing customer base. This is an onsite role based in Woburn, Massachusetts. The regular schedule is Monday through Thursday, 8 a.m. to 5 p.m.; Fridays may be needed based on business needs, with potential remote work available on Friday. The role includes shipping and RMA responsibilities that require lifting up to 50 pounds.
Requirements
- At least 2 years of experience in sales administration, inside sales, or customer support.
- Proficiency with CRM systems.
- Advanced knowledge of Microsoft Office Suite, including Word and Excel, and QuickBooks.
- Strong verbal and written communication skills and a customer-centric approach.
- Exceptional multitasking and organizational capabilities, with strong attention to detail.
- Strong analytical thinking to troubleshoot delivery issues and optimize internal order processes.
- Ability to lift 50 pounds for shipping and RMA responsibilities.
- Ability to work onsite Monday through Thursday, 8 a.m. to 5 p.m., with potential remote work on Friday.
Nice To Haves
- Associate’s degree in business administration, marketing, or a related field is strongly preferred.
Responsibilities
- Develop and maintain relationships with existing customers to identify parts, service, warranty, and other post-sale opportunities.
- Respond to customer inquiries and proactively identify additional parts and service opportunities.
- Prepare and manage sales quotations for parts and service opportunities.
- Follow up on open quotations and opportunities to support conversion into sales.
- Partner with internal sales, service, and technical teams to understand and address customer requirements.
- Manage the commercial order lifecycle for parts and service sales, from quotation through order processing, fulfillment, invoicing, and customer follow-up.
- Coordinate customer communications about order status, delivery timing, RMAs, warranty matters, and related post-sale activities.
- Accurately process incoming customer orders in accordance with pricing and internal policies.
- Monitor order pipelines and proactively address issues that could affect delivery or customer satisfaction.
- Intake customer RFQs and inquiries through designated sales channels, including shared email boxes and service-related inquiries, and convert them into accurate CRM opportunities, orders, and activities in a timely manner.
- Serve as a key customer point of contact throughout the post-sale process and provide timely follow-up.
- Maintain accurate customer records, opportunity data, interaction history, and transaction information in the CRM.
- Identify opportunities to improve CRM workflows, lead intake processes, and customer communications.
- Proactively follow up about open quotations, orders, service needs, and other post-sale opportunities to support satisfaction and identify additional sales.
- Collaborate with sales, service, and technical teams to address inquiries, resolve issues, and ensure a seamless customer experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Generous vacation policy
- Competitive compensation package
- Training at multiple offices around the world
- Casual dress
- Diverse, autonomous, supportive, collegial, and collaborative work environment
- Position may be eligible for a discretionary bonus based on company and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
