Inside Sales Associate - Parts & Services
About The Position
Essemtec USA, a sales and services subsidiary of Essemtec AG, a division of Nano Dimension, designs and manufactures paste jetting, SMT placement, and dispensing machinery, along with related software, peripherals, and services. The Inside Sales Associate supports growth and retention of existing customers by selling parts and services after the initial product sale. The position manages the commercial side of the post-sale customer lifecycle, from inquiries and quotations through order processing, fulfillment, invoicing, and customer follow-up. It focuses on sales and customer account management, identifying additional parts and service opportunities, developing customer relationships, and growing revenue within the existing customer base. This is an onsite role based in Woburn, Massachusetts. The regular schedule is Monday through Thursday, 8 a.m. to 5 p.m., with Fridays as needed based on business needs; remote work may be available on Fridays. The role includes shipping and RMA responsibilities requiring the ability to lift 50 pounds.
Requirements
- At least 2 years of experience in sales administration, inside sales, or customer support.
- Proficiency with CRM systems.
- Advanced knowledge of Microsoft Office Suite, including Word and Excel, and QuickBooks.
- Strong verbal and written communication skills and a customer-centric approach.
- Exceptional multitasking and organizational capabilities, with high attention to detail.
- Strong analytical thinking to troubleshoot delivery issues and optimize internal order processes.
- Ability to lift 50 pounds for shipping and RMA responsibilities.
- Ability to work onsite in Woburn, Massachusetts, Monday through Thursday, 8 a.m. to 5 p.m., with Fridays as needed based on business needs.
Nice To Haves
- Associate’s degree in business administration, marketing, or a related field is strongly preferred.
Responsibilities
- Develop and maintain relationships with existing customers to identify parts, service, warranty, and other post-sale opportunities.
- Respond to customer inquiries and proactively identify opportunities for additional parts and services.
- Prepare and manage sales quotations for parts and service opportunities, and follow up on open quotations to support conversion to sales.
- Partner with internal sales, service, and technical teams to understand and address customer requirements.
- Manage the end-to-end commercial order lifecycle for parts and service sales, from quotation through order processing, fulfillment, invoicing, and customer follow-up.
- Coordinate customer communications about order status, delivery timing, RMAs, warranty matters, and related post-sale activities.
- Process incoming customer orders accurately and in accordance with pricing and internal policies.
- Monitor order pipelines and proactively address issues that could affect customer delivery or satisfaction.
- Manage intake of customer RFQs and inquiries through designated sales channels, including shared email boxes and service-related inquiries, and convert them into accurate CRM opportunities, orders, and activities in a timely manner.
- Serve as a key customer contact throughout the post-sale process and provide timely follow-up.
- Maintain accurate customer records, opportunity data, interaction history, and transaction information in the CRM.
- Identify opportunities to improve CRM workflows, lead intake processes, and customer communication practices.
- Follow up proactively on open quotations, orders, service needs, and other post-sale opportunities to support customer satisfaction and identify additional sales opportunities.
- Collaborate with sales, service, and technical teams to address inquiries, resolve issues, and provide a seamless customer experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Generous vacation policy
- Competitive compensation package
- Potential eligibility for a discretionary bonus based on company and individual performance
- Training at multiple offices around the world
- Casual dress
- Diverse, autonomous, supportive, collegial, and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
