Inside Sales and Support Manager

FNA Group • Pleasant Prairie, WI

12d • Onsite

About The Position

FNA Group is seeking an Inside Sales and Support Manager to lead and scale its inside sales and support teams at the company’s headquarters in Pleasant Prairie, Wisconsin. The manager will shape team strategy, tools, workflows, and culture while supporting the company’s growth and driving revenue. The role collaborates with marketing, operations, and executive leadership to align sales and support activities with broader business priorities.

Requirements

• At least 2 years of experience managing and developing teams, including setting goals and driving performance.
• At least 5 years of progressive sales experience.
• Ability to analyze data and metrics, identify trends, and turn findings into actionable sales strategies.
• Strong communication, coaching, and presentation skills, with the ability to build relationships internally and externally.

Nice To Haves

• Experience in tools, equipment, or industrial products.
• Bachelor’s degree; equivalent real-world success is also accepted.

Responsibilities

• Recruit, mentor, and train the inside sales and support team, setting goals and helping team members perform at a high level.
• Analyze sales metrics, customer data, and market trends to identify growth opportunities and execute account penetration strategies.
• Oversee order entry, order tracking, and customer communication to deliver a strong customer experience.
• Streamline workflows, reduce administrative friction, and develop reporting metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager