Inside Sales Support

Fonroche Lighting America • Boise, ID

4d • Onsite

About The Position

The Inside Sales Support role serves as the operational and communication hub for a specific sales territory at Fonroche Lighting America. The position coordinates with Sales Managers, customers, municipalities, partners, and internal teams to keep projects organized and moving forward. Responsibilities include managing Salesforce data, scheduling meetings and site visits, supporting bids and proposals, conducting outreach and follow-ups, coordinating logistics, and helping maintain an efficient sales process. The role is based on-site in Boise, Idaho, and suits an organized, proactive, service-oriented person comfortable communicating with internal stakeholders and external customers.

Requirements

• Strong communication skills and the ability to interact professionally with customers by phone and email.
• Excellent organizational skills and ability to manage details and keep multiple tasks on track.
• Familiarity with Salesforce or other CRM systems, or willingness to learn quickly.
• Ability to support multiple representatives in a busy, fast-moving environment.
• Proficiency in Microsoft Teams, Outlook, Excel, and shared file systems.
• A proactive, problem-solving mindset, with the ability to anticipate needs and address issues before they cause delays.
• Ability to work on-site in Boise, Idaho.

Nice To Haves

• Experience in sales support, customer support, project coordination, or administrative roles.

Responsibilities

• Communicate with customers, municipalities, and partners to gather information, follow up on open items, and confirm project details.
• Cold call and send outreach emails or messages to city contacts to help Territory Sales Managers set up meetings.
• Schedule demos, site visits, Teams calls, and customer meetings for assigned representatives.
• Manage calendars, coordinate logistics, and help representatives stay organized.
• Assist with event coordination, including lunch-and-learns, local conferences, and municipal meetings.
• Send follow-ups, confirmations, reminders, and meeting notes.
• Enter and update accounts, contacts, project information, and opportunities in Salesforce accurately and consistently.
• Review new opportunities to ensure required details, including maps, geographic data, and project notes, are entered before advancing them.
• Maintain Salesforce data integrity by identifying duplicates, correcting errors, and completing missing fields.
• Create reports and dashboards for territory forecasting and weekly sales meetings.
• Work with Sales Enablement on bids, submissions, proposal documents, and compliance forms.
• Coordinate with Application Design to provide geographic inputs, maps, photos, and project specifics for solar studies.
• Communicate with Production and Supply Chain regarding timelines, inventory, ETA updates, and larger basket orders.
• Connect sales, design, production, and operations teams to help keep projects on track.
• Maintain organized documentation, customer files, templates, and shared resources.
• Prepare background research, project notes, and meeting recaps for upcoming calls.
• Support onboarding for new representatives with schedules, systems, and territory-specific resources.
• Format proposals, upload documents, and manage day-to-day administrative tasks.

Benefits

• Competitive base salary.
• Great team culture focused on collaboration, transparency, and celebrating wins.
• Comprehensive benefits package including medical, dental, and vision.
• Generous PTO policy.
• Career growth opportunities and investment in internal talent.
• Opportunity to support sustainable, solar-powered lighting projects across the country.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed