Inside Sales Support SESCO4U

SESCO Lighting • Maitland, FL

2d

About The Position

Responsible for fostering and maintaining high levels of customer service for clients, manufacturing partners, and salespeople. The role works under immediate supervision and supports customers with lighting products, quotations, order entry, and technical information.

The position requires product literacy across major brands such as Signify (Philips), Ledvance (Sylvania), and Current (GE). It guides clients transitioning from legacy HID and T5, T8, and T12 fluorescent systems to modern LED products; matches drivers or ballasts to lamp types; and explains specifications such as CRI, CCT, lumens, and voltage compatibility. It also requires basic knowledge of lighting and fixture selection for specific applications.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in the field or a related area.
• Problem-solving ability.
• Excellent math skills.
• Ability to understand new information for current and future problem-solving and decision-making.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and office procedures and terminology.
• Proficiency with Word, Excel, Bluebeam, internet research, and Outlook.
• Product literacy for major lighting brands, including Signify (Philips), Ledvance (Sylvania), and Current (GE).
• Knowledge of transitions from legacy HID and T5, T8, and T12 fluorescent systems to LED products.
• Ability to match drivers or ballasts with the appropriate lamp type and explain CRI, CCT, lumens, and voltage compatibility.
• Basic knowledge of lighting and fixture selection for specific applications.

Responsibilities

• Communicate competently with customers by email, telephone, or in person.
• Ensure customers are satisfied and communicate any resolutions.
• Keep records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
• Handle all aspects of quotation and support for order entry.
• Provide customers with proactive shipping information.
• Work to solve customer problems.
• Produce technical information when required.
• Handle all aspects of customer service.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED