Inside Sales Account Manager

TACO Metals•Sparta Hills, TN

12d•$60,000 - $70,000•Onsite

About The Position

TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. The position serves as the primary business contact and dedicated account owner, with responsibility for customer satisfaction, profitable sales growth, account retention, product penetration, margin protection, and execution of account strategies. The role emphasizes strategic account ownership and long-term customer value rather than transactional customer service. The account manager analyzes account performance, conducts customer business reviews, identifies sales opportunities, recommends pricing and retention strategies, and coordinates internal resources to deliver customer results. The position also supports quotations, order activity, shipment follow-up, service resolutions, customer accommodations, and cross-functional account needs. It is primarily onsite in Sparta, Tennessee, with an anticipated allocation of 70% at the Sparta location, 10% customer visits, 10% outside sales activities, and 10% trade shows. Actual travel may vary with customer needs, business priorities, trade-show schedules, and management direction. Performance is measured by revenue growth, gross margin and profitability, customer retention and satisfaction, response time, product-line penetration, reactivation of dormant accounts, quote-to-order conversion, strategic opportunities, completion of business reviews and action plans, Salesforce data quality and follow-through, and achievement of quarterly and annual sales objectives.

Requirements

High school diploma or equivalent.
At least five years of customer service, sales, or account-management experience in manufacturing or distribution.
Experience managing accounts with responsibility for revenue, retention, profitability, or growth.
Strong business acumen and supply-chain knowledge.
Strong analytical, communication, negotiation, organizational, and follow-up skills.
Ability to manage competing priorities, exercise sound judgment, and work independently within defined authority.
Proficiency with Microsoft Office and CRM systems.
Ability and willingness to travel as required.

Nice To Haves

Bachelor’s degree in Business, Marketing, Sales, or a related field.
Marine, boating, manufacturing, or distribution experience.
Experience managing customer accounts exceeding $1 million in annual revenue.
Experience with account-growth plans, customer business reviews, pricing strategy, profitability analysis, product penetration, or overseas supply chains.
Salesforce.com or SYSPRO experience.
Mechanical aptitude.
Bilingual English/Spanish skills.

Responsibilities

Own an assigned portfolio of customer accounts and serve as the primary business contact.
Build long-term customer relationships through proactive communication and regular outreach.
Develop, recommend, implement, and execute account strategies, growth plans, retention plans, and approved action plans.
Conduct periodic customer business reviews to identify opportunities, address account needs, and strengthen partnerships.
Analyze revenue, gross margin, buying trends, product penetration, profitability, retention risk, and long-term customer value.
Recommend account priorities, customer programs, growth opportunities, product-penetration initiatives, and retention plans.
Maintain accurate Salesforce records of customer interactions, strategies, opportunities, business-review outcomes, follow-up activities, and pipeline activity.
Use CRM reporting to support account planning and identify customer trends, retention risks, and growth opportunities.
Drive profitable sales growth and achieve assigned revenue, gross margin, retention, profitability, and growth objectives.
Identify and pursue cross-selling, upselling, new-product, and product-line penetration opportunities.
Re-engage inactive and dormant customer accounts.
Generate, review, and follow up on quotations to improve quote-to-order conversion.
Support customer discussions regarding pricing, terms, programs, and service needs.
Evaluate account performance, profitability, retention risk, and growth potential.
Recommend pricing strategies, customer programs, account priorities, retention plans, and growth opportunities based on business impact and long-term account value.
Follow through on approved customer business-review action plans.
Exercise sound business judgment and accountable decision-making within defined authority limits; escalate exceptions and non-standard requests with supporting analysis and recommendations.
Partner with Sales, Finance, Operations, Supply Chain, Marketing, Engineering, and Customer Service to support account growth, service, and profitability.
Coordinate customer accommodations, credits, returns, concerns, and service resolutions in accordance with company policies and management direction.
Oversee customer order activity and coordinate with internal teams to support customer commitments and account strategies.
Prepare quotations and pricing requests aligned with customer needs, account strategy, and margin expectations.
Provide timely customer updates regarding orders, deliveries, product availability, service matters, and other account needs.
Coordinate across departments to resolve customer and account-related issues.
Ensure customer service activities support satisfaction, retention, account growth, and profitability.
Provide customer and market feedback regarding products, pricing, competitors, and industry trends.
Support new-product launches and marketing initiatives.
Recommend improvements to customer experience, quote conversion, communication, response times, account performance, retention, and internal efficiency.
Collaborate across departments, proactively assist internal partners, control expenses, and eliminate waste.
Participate in training and professional-development opportunities.
Perform other duties as assigned.