Inside Sales Account Manager

TACO Metals•Sparta, TN

8d•Onsite

About The Position

TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. The role serves as the primary business contact and dedicated account owner, with responsibility for customer satisfaction, profitable sales growth, account retention, product penetration, margin protection, and execution of account strategies. The position supports quotations, order activity, shipment follow-up, and service resolutions, but its primary focus is strategic account ownership, profitable growth, retention, and long-term customer value. The position is based primarily onsite at TACO Metals in Sparta, Tennessee. Anticipated work allocation is 70% at the Sparta location, 10% customer visits, 10% outside sales activities, and 10% trade shows; actual travel may vary. Performance is measured through customer-service, account-management, and business-growth results, including revenue, margin, retention, satisfaction, product penetration, quote conversion, account opportunities, business reviews, Salesforce data quality, and sales-objective attainment.

Requirements

High school diploma or equivalent.
At least five years of customer service, sales, or account-management experience in manufacturing or distribution.
Experience managing accounts with responsibility for revenue, retention, profitability, or growth.
Strong business acumen and supply-chain knowledge.
Strong analytical, communication, negotiation, organizational, and follow-up skills.
Ability to manage competing priorities, exercise sound judgment, and work independently within defined authority.
Proficiency with Microsoft Office and CRM systems.
Ability and willingness to travel as required.

Nice To Haves

Bachelor’s degree in Business, Marketing, Sales, or a related field.
Marine, boating, manufacturing, or distribution experience.
Experience managing customer accounts exceeding $1 million in annual revenue.
Experience with account-growth plans, customer business reviews, pricing strategy, profitability analysis, product penetration, or overseas supply chains.
Salesforce.com or SYSPRO experience.
Mechanical aptitude.
Bilingual English/Spanish skills.

Responsibilities

Own an assigned portfolio of customer accounts and serve as the primary business contact.
Build trusted, long-term customer relationships through proactive communication and regular outreach.
Develop, recommend, implement, and execute account strategies, growth plans, retention plans, and approved action plans.
Conduct periodic customer business reviews to identify opportunities, address account needs, and strengthen partnerships.
Analyze account revenue, gross margin, buying trends, product penetration, profitability, retention risk, and long-term customer value.
Recommend account priorities, customer programs, growth opportunities, product-penetration initiatives, and retention plans.
Maintain accurate Salesforce records of customer interactions, strategies, opportunities, business-review outcomes, follow-up activities, and pipeline activity; use CRM reporting to support account planning.
Drive profitable sales growth and achieve assigned revenue, gross margin, retention, profitability, and growth objectives.
Identify and pursue cross-selling, upselling, new-product, and product-line penetration opportunities, and re-engage inactive and dormant customer accounts.
Generate, review, and follow up on quotations to improve quote-to-order conversion.
Support customer discussions regarding pricing, terms, programs, and service needs; recommend pricing strategies and account plans based on business impact and long-term account value.
Exercise sound business judgment within defined authority limits and escalate exceptions and non-standard requests with supporting analysis and recommendations.
Partner with Sales, Finance, Operations, Supply Chain, Marketing, Engineering, and Customer Service to support account growth, service, and profitability.
Coordinate customer accommodations, credits, returns, concerns, and service resolutions in accordance with company policies and management direction; final approval authority remains with management.
Oversee customer order activity, prepare quotations and pricing requests, and coordinate internal teams to support customer commitments and account strategies.
Provide timely customer updates regarding orders, deliveries, product availability, service matters, and other account needs.
Provide customer and market feedback on products, pricing, competitors, and industry trends; support new-product launches and marketing initiatives.
Recommend improvements to customer experience, quote conversion, communication, response times, account performance, retention, and internal efficiency.
Collaborate across departments, assist internal partners, control expenses, eliminate waste, participate in training and professional-development opportunities, and perform other duties as assigned.