Inside Sales Account Manager

Border States•Billings, MT

1d•Onsite

About The Position

The Inside Sales Account Manager supports Border States’ Sales and Marketing Departments by managing assigned customer account relationships and promoting the company’s products, services, and capabilities. The role focuses on retaining existing business, increasing sales within assigned accounts, and converting new accounts, primarily through phone, email, and occasional face-to-face meetings. It also supports account planning, cost-savings documentation, vendor sales strategies, and effective use of sales and support resources. The position provides input on competitive pricing and margins, product evaluations, electrical code requirements, inventory, and related sales, marketing, and service functions. The position is located in Billings, Montana. It involves frequent customer contact and travel, and technical follow-up may occasionally be needed after business hours. The employee must be able to perform the essential duties with or without reasonable accommodation.

Requirements

Bachelor’s degree in business, sales, marketing, or trade, or equivalent related work experience.
Technical competence in understanding electrical systems.
Experience with contract negotiation.
Experience presenting in front of a large group.
Ability to read, write, and speak English.
Consistently provide responsive, quality service that meets or exceeds customer expectations.
Excellent interpersonal, written, and verbal communication skills.
Ability to plan and organize effectively.
Ability to read a one-line diagram (electrical drawings).

Nice To Haves

At least 4 years of prior customer service, marketing, and quotation or sales experience.
At least 4 years of prior electrical distribution and quotations experience.
Strong working knowledge of a Windows PC, Microsoft Office (Excel, Word, Access, and PowerPoint), internet, email, and SAP software.

Responsibilities

Meet or exceed established sales and gross profit objectives.
Develop customer contacts and provide service by phone, email, and/or web conferencing to secure orders and generate sales.
Make cold calls and qualify leads.
Create account plans and achieve sales objectives.
Identify medium-potential accounts that may transition to high-potential accounts for field-based coverage.
Provide customer support through expediting, pricing, follow-up, returns, and other services.
Follow up promptly on customer technical inquiries and requests, including when needed after business hours.
Enter TCCM cost-savings documentation relevant to assigned customers.
Use marketing tools, technical specialists, and company capabilities to coordinate sales strategies across products and services.
Coordinate sales strategies with preferred vendors to maximize customer sales potential.
Direct company sales and support resources to maximize sales and profit potential across products, markets, and specialist opportunities.
Participate in and advise sales management on the implementation and success of marketing plans and strategies.
Share customer needs and concerns with sales and marketing staff, including feedback about pricing, products, service, competition, procedures, and market or customer potential.
Provide pricing and purchasing departments with strategic input on competitive pricing and margin strategy, product evaluations, electrical code requirements, inventory requirements, and related functions.
Advise Customer Financial Services staff about changes in customer creditworthiness, management, or ownership.
Lead and attend sales and product meetings and technical training programs as required.
Attend and assist with sales meetings, trade shows, and training programs as needed.
Coordinate with Customer Financial Services to resolve customer billing issues related to pricing, shipping, delivery, or credit.
Entertain clients as needed.
Perform other duties as assigned.