Account Manager / Inside Sales

Hodell-Natco Industries Inc • Blythewood, SC

13d • Onsite

About The Position

Hodell-Natco Industries (HNI), a company specializing in supply chain management and vendor managed services, is hiring an inside sales account manager to manage an existing book of business, visit customers, develop new business, and grow an account portfolio. The role works in a high-volume, fast-paced environment and requires independent work toward sales initiatives in cooperation with sales, operations, purchasing, and sourcing teams. Successful account managers provide exceptional customer service, proactively manage accounts and sales, communicate frequently using system tools, and work to create success for customers and HNI. This is an in-office position in Blythewood, South Carolina, with occasional flexibility to work remotely once proficient. Compensation is salary commensurate with experience plus incentive.

Requirements

• High school diploma or GED.
• At least 3 years of related experience in a customer-facing or customer-support position.
• Solid time-management and organizational skills.
• Attention to detail, accuracy, quality, and continuous improvement.
• Excellent, respectful verbal and written communication skills.
• Strong listening, problem-solving, and interpersonal skills.
• Working knowledge of Microsoft Office, including Excel skills for data analysis and reporting.
• Ability to learn, navigate, and work with ERP/MRP systems.
• Ability to analyze information, identify issues, and seek assistance to resolve situations.
• Ability to travel to customer locations.
• Valid driver's license, clean driving record, and personal vehicle with insurance coverage.
• Ability to occasionally lift boxed materials weighing 25–50 pounds.
• Manual dexterity and ability to learn to read specification documents.
• Commitment to a drug-free workplace, including THC screening and participation in a random testing program.
• Clear 7-year criminal history.

Nice To Haves

• Associate or bachelor's degree in a related field; equivalent work experience is considered.
• Prior fastener and account management experience.
• Salesforce and P21 experience.
• Industrial, manufacturing, or distribution experience.

Responsibilities

• Promote a customer-first mentality and provide an exceptional customer experience.
• Build strong relationships with customers to enhance trust throughout their organizations.
• Proactively identify customer needs, communicate them internally, and coordinate company resources.
• Enter quotes and sales orders promptly and follow up within the required timeframe.
• Expedite sales orders and coordinate inbound product requirements with purchasing and operations.
• Advocate for customers and continually improve their buying experience with HNI.
• Use monthly inventory trending reports to manage inventory effectively.
• Use Salesforce for all aspects of account management.
• Meet or exceed annual sales and margin goals for the territory and branch.
• Develop consultative-level knowledge of Hodell-Natco products and services.
• Assist with warehouse and other support duties when opportunities arise or when asked.
• Work constructively as a team member and help elsewhere in the organization when necessary.
• Travel to existing and prospective customers' places of business.

Benefits

• 401(k) with match.
• Medical, dental, and vision insurance with additional health and welfare benefits.
• Some schedule flexibility and the ability to occasionally work remotely once proficient in the role.
• Paid time off.
• Professional development assistance.
• Employee referral program.
• Salary commensurate with experience plus incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED