Inside Sales Account Manager

Organized Living•Cincinnati, OH

17h•Hybrid

About The Position

The Inside Sales Account Manager serves as the primary business partner for an assigned portfolio of dealer accounts, with responsibility for revenue growth, customer retention, and adoption of Organized Living products, programs, and software. Working closely with the outside sales team, the role pursues new sales opportunities, follows up on company-generated leads, expands existing business through cross-selling and upselling, and helps customers maximize the value of the company’s offerings. The position is based in Cincinnati, Ohio, on a hybrid schedule of three days in the office and two days remote. It is non-supervisory and does not manage direct reports. The successful candidate is a proactive, results-oriented sales professional who builds partnerships, identifies opportunities, and achieves measurable growth.

Requirements

Five or more years of successful experience in Account Management, Inside Sales, Customer Success, or business-to-business sales.
Demonstrated success growing existing accounts through relationship management, upselling, and cross-selling.
Proven ability to prospect, manage sales opportunities, and consistently meet or exceed sales goals.
Strong communication, presentation, negotiation, and relationship-building skills.
Experience working with CRM systems and Microsoft Office.
Highly organized, with excellent time-management and follow-up skills.
Self-motivated, competitive, and results-oriented, with the ability to work independently.

Nice To Haves

Experience supporting builders, dealers, residential construction, building products, or home improvement industries.

Responsibilities

Manage and grow an assigned portfolio of dealer accounts, achieving sales, retention, and growth objectives.
Generate sales through outbound customer engagement, account reviews, business development, and strategic account planning.
Qualify, distribute, and follow up on company-generated leads and project opportunities, partnering with dealers to convert opportunities into business.
Build relationships with dealers, builders, contractors, architects, general contractors, and other industry partners to increase dealer growth, product specifications, and sales.
Develop multifamily business opportunities by identifying projects, cultivating relationships with general contractors, and securing placement on invitation-to-bid lists.
Identify opportunities to upsell, cross-sell, and expand customer participation across the company’s product lines, programs, and software platform.
Partner with Territory Managers, Agency Representatives, Sales Leadership, Marketing, and Operations to execute growth strategies, support major opportunities, and expand market share.
Conduct product demonstrations, virtual sales presentations, customer training, and business reviews to drive product awareness, engagement, and adoption.
Coordinate customer onboarding and ongoing education to support customer success and software utilization.
Monitor dealer lead performance, provide coaching, and ensure compliance with expectations for continued lead eligibility.
Manage lead activity, sales pipelines, forecasts, project status, and customer communications in CRM and the software platform, maintaining accurate reporting and timely follow-up.
Gather customer feedback, market intelligence, and competitive insights to support business planning, product development, and continuous improvement.
Resolve customer issues efficiently while maintaining a focus on customer satisfaction, dealer performance, and revenue growth.