Housekeeping Supervisor Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Effective listening skills, including understanding and clarifying concerns raised by employees and guests.
• Effective verbal and written communication with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
• Ability to handle problems, including anticipating, preventing, identifying, and resolving them.
• Ability to understand and apply complex information and data from various sources to meet appropriate objectives.
• Ability to maintain confidentiality.
• Ability to stand during the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible availability; long hours may sometimes be required.

Nice To Haves

• College coursework in a related field.
• Previous supervisory responsibility.

Responsibilities

• Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Inspect assigned guestrooms daily to ensure cleanliness standards and productivity levels are met and maintained.
• Notify Room Attendants of deficiencies, record them on the attendant’s board, ensure corrections are made when applicable, and reinspect corrected rooms.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect V.I.P. rooms and report availability to the Front Office according to hotel standards.
• Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
• Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office.
• Maintain key control.
• Supervise Laundry employees when applicable.
• Communicate with Guest Services about discrepant rooms and physically check rooms to determine their status.
• Handle Lost and Found items according to standards.
• Carry an active pager or radio to maintain contact with the Front Office and/or Engineering.
• Oversee daily duty assignments and ensure each Room Attendant and House Attendant has a work assignment.
• Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Report progress on out-of-order rooms under Housekeeping’s supervision to the Guest Services Manager according to hotel standards.
• Initiate repair and maintenance work orders and follow up until they are completed.
• Oversee Room Attendant training.
• Ensure regular maintenance and cleaning projects are completed biannually.
• Assist Housekeeping Management in preparing the Standard of the Week.
• Monitor V.I.P.s, special guests, and requests.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance, personal appearance, grooming, and proper uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations; maximize productivity and help identify and implement solutions to problem areas.
• Handle problems by anticipating, preventing, identifying, and solving them as needed.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management and maintain a warm, friendly demeanor.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Hilton travel benefits
• Free lunch
• Parking