Housekeeping Supervisor

DoubleTree by Hilton Miami Airport Convention Center•Miami, FL

4d•Onsite

About The Position

The Housekeeping Supervisor oversees the Housekeeping staff’s cleaning of guestrooms and ensures rooms meet established cleanliness standards and are ready on time for guest accommodations. The position is on-site at the DoubleTree by Hilton Miami Airport Convention Center and reports to the Housekeeping Manager. It is non-exempt. The supervisor helps maintain guest satisfaction and efficient hotel operations by coordinating room assignments, inspecting rooms and shared housekeeping areas, supporting staff training, handling operational communications, and following up on maintenance needs. The role may require flexible and long hours, and the ability to stand throughout the shift and move objects weighing up to 50 pounds occasionally or 20 pounds frequently or constantly.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize departmental functions to meet deadlines.
Effective listening skills, including understanding and clarifying concerns raised by employees and guests.
Effective verbal and written communication with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
Ability to handle problems, including anticipating, preventing, identifying, and resolving them.
Ability to understand and apply complex information and data from various sources to meet appropriate objectives.
Ability to maintain confidentiality.
Ability to stand during the entire shift.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible availability; long hours may sometimes be required.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Inspect assigned guestrooms daily to ensure cleanliness standards and productivity levels are met and maintained.
Notify Room Attendants of deficiencies, record them on the attendant’s board, ensure corrections are made when applicable, and reinspect corrected rooms.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect V.I.P. rooms and report availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office.
Maintain key control.
Supervise Laundry employees when applicable.
Communicate with Guest Services about discrepant rooms and physically check rooms to determine their status.
Handle Lost and Found items according to standards.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering.
Oversee daily duty assignments and ensure each Room Attendant and House Attendant has a work assignment.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Report progress on out-of-order rooms under Housekeeping’s supervision to the Guest Services Manager according to hotel standards.
Initiate repair and maintenance work orders and follow up until they are completed.
Oversee Room Attendant training.
Ensure regular maintenance and cleaning projects are completed biannually.
Assist Housekeeping Management in preparing the Standard of the Week.
Monitor V.I.P.s, special guests, and requests.
Ensure overall guest satisfaction.
Attend required hotel meetings and training.
Maintain regular attendance, personal appearance, grooming, and proper uniform and nametag.
Comply with hotel standards and regulations to support safe and efficient operations; maximize productivity and help identify and implement solutions to problem areas.
Handle problems by anticipating, preventing, identifying, and solving them as needed.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management and maintain a warm, friendly demeanor.