Housekeeping Supervisor

Hilton Grand Vacations • Myrtle Beach, SC

5d • Onsite

About The Position

The Housekeeping Supervisor oversees housekeeping operations at Horizons at 77th Resort in Myrtle Beach, including guest rooms, common areas, and back-of-house areas, to achieve and maintain the resort’s cleanliness standards. The role includes coordinating guest requests, room status updates, maintenance needs, supplies, and housekeeping schedules.

Requirements

• High school diploma or GED.
• 1–3 years of related experience.
• Proficient English communication skills, both verbal and written, to communicate with guests, owners, and co-workers and fully comprehend job assignments.
• Flexibility to work varied days and shifts, including weekends and/or holidays.
• Prior housekeeping experience in the hospitality industry.

Nice To Haves

• Strong computer skills, particularly in Microsoft Word and Excel.
• 2 or more years of supervisory experience.

Responsibilities

• Ensure guest requests are met in a timely manner.
• Communicate with Maintenance and the Front Desk about maintenance needs and rooms that need to be taken offline.
• Quality-check rooms daily.
• Keep Front Desk agents and the room matrix updated on room statuses.
• Order housekeeping and laundry supplies, as well as room amenities.
• Ensure all public areas of the lodge are clean and well kept.
• Build the housekeeping schedule and determine housekeeper needs.
• Perform other duties as assigned by the leader.

Benefits

• Day-one eligibility for medical, dental, and vision coverage.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental well-being.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED