Lead Housekeeping Supervisor

AccorHotel • Austin, TX

1d

About The Position

The Lead Housekeeping Supervisor supports the day-to-day operation of the Housekeeping department at Fairmont Austin, helping ensure service and cleanliness standards are met. Reporting to Housekeeping Leadership, the role provides direction and support to Housekeeping Supervisors, Inspectors, and Colleagues; helps coordinate staffing, room assignments, inspections, and operational priorities; and supports training, communication, safety, and departmental cost control. The position may serve as a departmental point of contact in the absence of senior Housekeeping Leadership, within assigned authority.

Requirements

• Previous Housekeeping experience required.
• At least 1 year of experience in a supervisor or manager capacity in a hotel Housekeeping environment.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs while remaining calm and courteous.
• High school diploma or equivalent preferred.

Nice To Haves

• Computer literacy in Microsoft Windows applications preferred.
• University or college degree in a related discipline is an asset.

Responsibilities

• Consistently provide professional, friendly, and engaging service.
• Assist Housekeeping Leadership with daily department operations and ensure service and cleanliness standards are followed.
• Provide daily direction and support to Housekeeping Supervisors, Inspectors, and Colleagues.
• Assist with room assignments, staffing adjustments, inspections, and operational priorities based on occupancy and business needs.
• Monitor guest rooms and public areas to ensure cleanliness and presentation standards are maintained.
• Address guest concerns promptly and professionally, escalate them to Housekeeping Leadership when appropriate, and notify other departments as needed.
• Assist with colleague coaching, training, and performance follow-up in accordance with departmental standards.
• Support onboarding and training of new Housekeeping Colleagues.
• Assist with daily briefings and departmental meetings as directed by Housekeeping Leadership.
• Help monitor departmental supplies, linen, equipment, and operational needs, and communicate concerns to management.
• Support productivity and departmental expense control through effective daily operations.
• Communicate effectively with Front Office, Engineering, Laundry, and other departments to support hotel operations.
• Follow and reinforce departmental policies and procedures.
• Identify and report maintenance items and follow up as appropriate.
• Ensure Housekeeping Colleagues follow safety and sanitation policies.
• Serve as a departmental point of contact in the absence of senior Housekeeping Leadership, within assigned authority.
• Perform other duties as assigned.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through company academies
• Educational assistance for further development
• Opportunity to develop talent and grow within the property and across the world
• Opportunity to contribute through Corporate Social Responsibility activities, including the Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED